Need help with audio issue - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 10-11-2009, 09:57 PM   #1 (permalink)
Newb Techie
 
Join Date: Jul 2009
Location: California
Posts: 24
Default Need help with audio issue

Hi all,

I've got a refurbished HP desktop (running an AMD Athlon Phenom II processor and Windows Vista 64-bit). The computer has a headphone jack on the front. I've noticed an issue -- if a media file is playing and then I plug in the headphones, I get no audio at all. Now, if I open the volume control in the Windows system tray and change the volume, I can hear the "ding" sound Windows makes when stopping at a new volume level -- but, still, no audio from the media file.

In order to get audio from a media file that is already playing, I have to stop the file, close it, and then reopen it. After that, I will finally hear the audio track through my headphones. This happens whether the media file is one my hard drive or is something I'm streaming (such as a YouTube video).

The audio out jack on the back of the computer exhibits the same issue.

Any ideas why this issue occurs? Any suggestions for fixes? Does it seem like a sound card issue or a software/Windows issue?
__________________

drmike is offline  
Old 10-11-2009, 10:03 PM   #2 (permalink)
Super Techie
 
kimsland's Avatar
 
Join Date: Oct 2009
Posts: 255
Default Re: Need help with audio issue

I have seen this on User's computers as a hardware resource conflict
By leaving the jack connected to the computer and then turning it on (from a cold start) the fault should not exist

Although that may not be ideal, it may be the best alternative
You can confirm your drivers are up to date, and/or contact HP by seeing this link

I hope that helps
__________________

kimsland is offline  
Old 10-12-2009, 12:28 AM   #3 (permalink)
Newb Techie
 
Join Date: Jul 2009
Location: California
Posts: 24
Default Re: Need help with audio issue

Thanks for the information and the link. Here's what I've done:

1) I tried a cold boot with the jack connected, but unfortunately the issue still remains.

2) I went to HP's site using the link and updated the audio driver. After that, I restarted the computer. And, unfortunately, the audio track in media files won't play unless the headphones are connected first.

Anything else I might try? Of course, the easy workaround is just to ensure that the headphones are always connected first, but ideally the audio should work no matter what order I do things in, so I'm hoping to figure out a way to fix this.

Thanks!
drmike is offline  
Old 10-12-2009, 12:44 AM   #4 (permalink)
Super Techie
 
kimsland's Avatar
 
Join Date: Oct 2009
Posts: 255
Default Re: Need help with audio issue

I have noticed the same issue with USB or wireless headphones
If you check Device Manager: Start > Run > devmgmt.msc

Then expand your USB devices + sign
Then right click on the USB devices
Select Properties button
Select Power Management tab
Un-tick any area that says: "allow turn off"
Do this for all USB devices

Restart
kimsland is offline  
Old 10-12-2009, 12:15 PM   #5 (permalink)
Newb Techie
 
Join Date: Jul 2009
Location: California
Posts: 24
Default Re: Need help with audio issue

The USB controllers were all set not to turn off. So, unfortunately, no luck there. (And the headphones themselves are a non-USB device., but it was worth checking for other devices I might use.)

I'd appreciate any other advice/suggestions you or anyone else might have to try to correct this issue. So far, everything else on this machine seems to run well, and so I hoping to find a fix for this. Thanks!
drmike is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Giveaway of the Day - Wondershare Audio Converter Osiris Tips, Tricks & Tutorials 0 05-21-2009 08:38 AM
Windows Vista Downgrade - Audio Issue pcaro Computer Audio and Multimedia 0 05-15-2009 11:11 AM
Funky Audio Issue Lexluethar Computer Audio and Multimedia 11 09-17-2008 03:32 PM
Crysis 1.2 patch dario03 PC Gaming 34 08-29-2008 02:42 AM
Seeminly Unsolveable Problem! Reply ASAP! yoshi1476 Microsoft Windows and Software 44 06-13-2008 12:48 AM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:01 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.