I agree with Law, but at the same time there might be some issues with some of the programs that he/she might be running if you could, provide us with more information on the router. You say that it is a Netgear, but you didnt provide us with the model version. What i am saying is there might be programs that you are running that might require you to open ports that the programs that your are running need to access, and in factory default mode of the router, most if not all of the ports are closed.