Ive been searching all over but it doesnt seem that anyone has anything other than microshafts generic "defenition" of the command. I will look around some more, but really what we are looking for isnt proper usage, but what pertinent information can be gained from doing this, and of what use is it to us.
Yea, we are a bit more advanced than that bud. We work at a cable ISP, and recently heard about this command. You must understand that just the ability to ping localhost does not immediatly mean a functional NIC. Nor does having the drivers installed properly.
Sometimes there are grey areas where packet loss, high ping times, or intermittent connection loss are concerned that require a bit more detailed information to troubleshoot effectively. We are hoping that "tracerpt" may be able to help us with that.
Regardless, I have posted to the Microsoft newsgroups and will post here if I get any reply.
Thanks for tryin Shroud, but believe me, we arent beginners.
Because that isnt the best solution! It costs our company, (and sometimes our customers) around $50 for us sending a technition out to do that. Our job as phone tech support, is to try to solve the issue without costing the company or the customer more time or money than absolutly neccessary.
Therefore, if we can rule out (or in, for that matter) a bad NIC over the phone, by getting specific info from this command, that would help us troubleshoot more effectively, and avoid replacing NIC's that dont need to be replaced.