I'd personally call Netflix and get a higher up, Ask the name of who your talking with and when they refuse help stating LG makes the ap then ask to be transferred to the dept to cancel your subscription. Yes LG tv's have the netflix ap but so does every other brand so I'm thinking LG just puts it on there TV tweaking it to work with whatever operating system they have in there TV. So after you have the netflix operator name and you mention you cant use it so why keep paying I BET he finds a solution to the issue pretty fast.