unknown virus/malware

[Tulsileaf]

lets say you by some horribly bad luck you get a virus or spyware or something that none of your malware scanners can identify even with the latest definitions. what do you do?

 

[technoman2]

cry! ... you can download removal tools for AVG or Symantec

 

[daydreamer]

delete them manually... try to recover the virus file... send it to symantec..... check all your RUN registry's and see if theres and malicious software being runned.. and check your system processes to see whats being runned.

 

[Tulsileaf]

recovering the virus file is difficult. how do you go about doing that?

 

[daydreamer]

check registries for malicious software being loading RUN keys... go to the root of those files to see if you can find them "make sure you've selected to view everything in folder options" if you find them just copy them to floppy and send it to symantec... if you can't find them do an attrib command in command prompt in the root of where the files are being loaded to see if you can find them there.. so if there in system32 just type attrib -h in system32 and it will display all files hidden that windows won't display.. if you can't recover the file atleast copy the name and send it to symantec and delete the file off your computer "and note to disable system restore, and be in safe mode when you do your cleaning".

 

[setishock]

Or...

Google for > Stinger. It's kind of like Oxy-Clean. Gets out the stuff others leave behind. Oh and just FYI, Disable the restore points and run any tool from safe mode.
Disclaimer: Disabling the restore point deletes them. But the nasty little critters like to hide out in the restore points. Just remember to turn them back on when you're sure you are clean.