Unable to query Host name

[schultzy]

Hi I have a friend who owns a HP media center pc

and she has a problem

The network is not working, I have tried ipconfig /all and i get this error

Windows IP Configuration

An Internal Error Occured: The request is not supported

Please Contact Microsoft Product Support services for further help

Additional Information: Unable to query host name

also i cannot ping the local ip address as this comes up Unable to contact ip driver, Error 2

Help would be appreciated,

schultzy!

 

[Computer Head]

Is her network driver installed correctly? Also check for any network services not currently running. Let me know what you find.

 

[schultzy]

yes the network drivers are properly installed, i have tried reinstalling them anyway,

all the network services are currently running too

thanks for quick reply,
schultzy

 

[Computer Head]

Do you have access to the computer right now?

 

[schultzy]

i sure do

 

[Computer Head]

Make sure that TCP/IP protocol is installed for the network adapter. If so, run this command in a DOS prompt:

netsh int ip reset c:\resetlog.txt

This will reset your IP stacks back to default.

Then try IPCONFIG and PING again.

Let me know what turns up.

 

[schultzy]

I have already tried resetting the ip stacks, i just tried starting the DHCP client, and it doesnt wanna start...

 

[Computer Head]

What about the winsock entries?

netsh winsock reset catalog

 

[Computer Head]

Also have you tried repairing the network connection?

 

[schultzy]

yes tired winsock and repairing the connection