SP2 Troubleshoot: CD Drive not recognizable after installation

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vnphantom

Solid State Member
Troubleshoot: CD Drive not recognizable after installation

My friend has a Dell Dimension 2400. After he installed SP2, the computer wouldn't recognize the CD Drive at all! The error message read: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Any idea would really be appreciated.
 

derrmc

Banned
vnphantom said:
My friend has a Dell Dimension 2400. After he installed SP2, the computer wouldn't recognize the CD Drive at all! The error message read: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Any idea would really be appreciated.
uninstall sp2 and i'm not kidding
 

Cactus_Melon

Beta member
Did your friend have an emulated Cd-rom installed?. It's found that such programs like D-Tools and Alcohol conflict with SP2.
 

vnphantom

Solid State Member
Yea, he got Alcohol in it. But I already removed it. I'll try to remove the CD-drive from control panel to see if it helps. Thanks alot guys.
 

vnphantom

Solid State Member
OK, I did remove the CD from Device Management. When the machine booted up, it found the drive again. However, I still received the same error that said it cannot recognize the driver. Hence, the Drive still wouldn't work.

Any idea till this point?
 
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