GabrielKnight
Solid State Member
- Messages
- 7
My experience of Sony Vaio support is that it is nonexistent. 6 emails over 26 days have gone unanswered:
To: support@vaio-link.com
CC:
Subject: Fw: Case# 2631176
Date: Thu, 15 Nov 2007 06:30:31 +0000
Could somebody provide some customer support please.
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Tue, 13 Nov 2007 08:52:48 +0000
For the 5th time, could someone contact me please.
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Wed, 7 Nov 2007 13:28:04 +0000
Helooooo!! Still not getting any support...
GabrielKnight
0782 *** 1659
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Thu, 1 Nov 2007 09:04:11 +0000
Erm....
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Fri, 26 Oct 2007 11:42:37 +0000
Hello?!
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Case# 2631176
Date: Sat, 20 Oct 2007 05:55:39 +0000
Hi,
Following ongoing problems with my new Vaio running Vista, a return
of the laptop to Sony, and phone conversations with customer
support, I submit some screenshots showing how Vista is unable to
test itself and reports poor performance of every major component
even after a fresh install. As a result Vista will only work on the
most basic level, automatically switching off Aero. I am still very
concerned about the performance report that Vista produces. Even
though my own tests using 3rd party diagnostic software also
recorded a score in the bottom 3% of its class, the laptop was
returned from Sony with a report that no hardware problems could be
found.
To avoid typing out all the details again, I have attached the
original letter.'
To: support@vaio-link.com
CC:
Subject: Fw: Case# 2631176
Date: Thu, 15 Nov 2007 06:30:31 +0000
Could somebody provide some customer support please.
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Tue, 13 Nov 2007 08:52:48 +0000
For the 5th time, could someone contact me please.
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Wed, 7 Nov 2007 13:28:04 +0000
Helooooo!! Still not getting any support...
GabrielKnight
0782 *** 1659
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Thu, 1 Nov 2007 09:04:11 +0000
Erm....
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Fw: Case# 2631176
Date: Fri, 26 Oct 2007 11:42:37 +0000
Hello?!
----- Original Message -----
From: p@j.com
To: support@vaio-link.com
Subject: Case# 2631176
Date: Sat, 20 Oct 2007 05:55:39 +0000
Hi,
Following ongoing problems with my new Vaio running Vista, a return
of the laptop to Sony, and phone conversations with customer
support, I submit some screenshots showing how Vista is unable to
test itself and reports poor performance of every major component
even after a fresh install. As a result Vista will only work on the
most basic level, automatically switching off Aero. I am still very
concerned about the performance report that Vista produces. Even
though my own tests using 3rd party diagnostic software also
recorded a score in the bottom 3% of its class, the laptop was
returned from Sony with a report that no hardware problems could be
found.
To avoid typing out all the details again, I have attached the
original letter.'