We are currently renting a house. When we moved in 3 months ago, I reported to the property manager that the water heater barely put out water hot enough to take a shower, even with the heater's temp control set to Max.
It took 3 months for a technician to come out and look at the water heater. He measured the water temperature as 120 degrees which is well below the 160 degrees it should be capable of producing. He drained the heater to get rid of any sediment buildup (which didn't fix the issue). When he went to close the drain valve, it wouldn't shut off completely and was leaking. He put a cap on it, which seemed to stop the leak, then left.
About an hour after he left, I just happened to go out to the garage for something and discovered a large puddle of water due to the leaking drain valve which had already soaked the bottom of several cardboard boxes of items nearby. I moved the boxes, then immediately called the repair company and asked them to send someone back out ASAP to stop the leak. I never heard back from them. I ended up going to the hardware store for a washer that I installed with the cap and stopped the leak.
This morning I called them and spoke to a manager to ask why nobody responded to my call regarding the leak. The manager gave me a series of absolutely ridiculous stupid excuses such as, she didn't have a technician in the area (why don't they run their business to provide for contingencies?), they can't do any repairs without the home warranty company's authorization (not a repair but fixing an issue caused by their technician) or that she needed to discuss the issue with the technician (why is that important?). There was absolutely no regret that their technician caused this leak. I told the manager that I don't fault the technician, when he left it appeared that the leak was stopped. What I don't understand is why there was zero response when I reported the leak, caused by their technician, to them. At a bare minimum, I would have expected them to respond to tell me to call the home warranty company or a plumber or fix it myself or whatever since they had no intention of responding. Completely unprofessional company.
I also called the home warranty company to lodge a complaint about the repair company and, to my surprise, the idiot customer service rep agreed with the repair company, saying I should have called them and reported the leak to them. I am completely flabbergasted that these 2 companies felt that there was no urgency regarding the leak. What if I hadn't gone out to the garage until today? Just think how much water damage there could have been.
Meanwhile, neither company is doing anything until the warranty company receives the report from the technician and makes a decision as to whether the water heater should be replaced or not. If I was the owner of this house, I would not let the repair company return. I guess I was supposed to just let the water heater leak until they make their decision as they claim no responsibility for the leak.
Am I being unreasonable? Do you agree that the repair company should have responded and stopped the leak or is the leak a new repair and needed to be reported to the home warranty company for them to schedule someone to come to the house and repair the leak?
It took 3 months for a technician to come out and look at the water heater. He measured the water temperature as 120 degrees which is well below the 160 degrees it should be capable of producing. He drained the heater to get rid of any sediment buildup (which didn't fix the issue). When he went to close the drain valve, it wouldn't shut off completely and was leaking. He put a cap on it, which seemed to stop the leak, then left.
About an hour after he left, I just happened to go out to the garage for something and discovered a large puddle of water due to the leaking drain valve which had already soaked the bottom of several cardboard boxes of items nearby. I moved the boxes, then immediately called the repair company and asked them to send someone back out ASAP to stop the leak. I never heard back from them. I ended up going to the hardware store for a washer that I installed with the cap and stopped the leak.
This morning I called them and spoke to a manager to ask why nobody responded to my call regarding the leak. The manager gave me a series of absolutely ridiculous stupid excuses such as, she didn't have a technician in the area (why don't they run their business to provide for contingencies?), they can't do any repairs without the home warranty company's authorization (not a repair but fixing an issue caused by their technician) or that she needed to discuss the issue with the technician (why is that important?). There was absolutely no regret that their technician caused this leak. I told the manager that I don't fault the technician, when he left it appeared that the leak was stopped. What I don't understand is why there was zero response when I reported the leak, caused by their technician, to them. At a bare minimum, I would have expected them to respond to tell me to call the home warranty company or a plumber or fix it myself or whatever since they had no intention of responding. Completely unprofessional company.
I also called the home warranty company to lodge a complaint about the repair company and, to my surprise, the idiot customer service rep agreed with the repair company, saying I should have called them and reported the leak to them. I am completely flabbergasted that these 2 companies felt that there was no urgency regarding the leak. What if I hadn't gone out to the garage until today? Just think how much water damage there could have been.
Meanwhile, neither company is doing anything until the warranty company receives the report from the technician and makes a decision as to whether the water heater should be replaced or not. If I was the owner of this house, I would not let the repair company return. I guess I was supposed to just let the water heater leak until they make their decision as they claim no responsibility for the leak.
Am I being unreasonable? Do you agree that the repair company should have responded and stopped the leak or is the leak a new repair and needed to be reported to the home warranty company for them to schedule someone to come to the house and repair the leak?
