my computer wont shut down or restart

shortman944

Beta member
Messages
2
i have got a worm virus and ever since then my computer wont restart or shut down it just goes to a black screen the virus is gone but it does that now is there any way i can fix it
 

Gary Graefen

In Runtime
Messages
355
Reinstall your windows system it won't erase your files and fix the problem-If you have a system restore disk from dell,compaq,or gateway-it will probably start you over from the begining-Ie-Erase-Format your harddrive
 

bluto

Banned
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1,660
shortman944 said:
i have got a worm virus and ever since then my computer wont restart or shut down it just goes to a black screen the virus is gone but it does that now is there any way i can fix it
First ? how did you post this ?
Do you have Nortons recovery disks ?
Did you prepare for this day ?
How did you determine a worm virus ?
? wont restart or shut down ?
What happens in between ?????
:confused:
 
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Britain
shortman944 said:
i have got a worm virus and ever since then my computer wont restart or shut down it just goes to a black screen the virus is gone but it does that now is there any way i can fix it
Yeah - just reinstall Windows as you would normally. Files won't be lost; just passwords and settings which are easily reset.
 
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