Laptop Problem

teho

Baseband Member
Messages
55
My daughter's Dell Inspiron 1720 is having an issue. It "powers on", but after that, the screen remains blank with only the cursor visible. You can move the cursor around via the touchpad, but nothing else seems to work. Any ideas on how I might fix this? Thank you.
 

crappybob

In Runtime
Messages
164
Have you tried tapping F8 as soon as it starts to boot up, that will allow you to get into safe mode and start some simple troubleshooting.
 

teho

Baseband Member
Messages
55
I'll give that a try. What option should I choose when the "Safe Mode" screen appears? I've only ever used this feature to run anti-virus programs. Thanks.
 

tom-knox

Fully Optimized
Messages
2,451
Anyone would work, But if yu choose with networking then you can come on here and we can guide you through troubleshooting
 

teho

Baseband Member
Messages
55
I would have done that, had my IMPATIENT daughter not taken the laptop back to where she got it. It's only several months old so I guess we'll let them figure it out. I was hoping to gain some more knowledge out of this ordeal, but it's not going to happen this time. Thanks to all who responded to my post though.
 
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