Laptop dropping off internet on video calls

[harryramsden]

Can anyone help with the following? Laptop keeps dropping off the internet during Zoom, Skype, Teams and Facebook video calls. It's fine when streaming live TV, etc., so isn't a bandwidth issue. It's only a problem during video calls.

I have looked at the following, none of which have solved the problem.
- Firmware on Wi-Fi router is up-to-date.
- Checked Wi-Fi channel being used - I'm the only user on the channel I'm on.
- Used network trouble-shooter.
- Run network commands to do something I don't understand.
- Network driver software is up-to-date.
- Changed network driver settings to not apply any power saving settings.
- Replaced microfilter.
- Used Ethernet cable from router.
- Vodafone confirmed that internet is working fine to the house.

 

[1etherer]

Can anyone help with the following? Laptop keeps dropping off the internet during Zoom, Skype, Teams and Facebook video calls. It's fine when streaming live TV, etc., so isn't a bandwidth issue. It's only a problem during video calls.

I have looked at the following, none of which have solved the problem.
- Firmware on Wi-Fi router is up-to-date.
- Checked Wi-Fi channel being used - I'm the only user on the channel I'm on.
- Used network trouble-shooter.
- Run network commands to do something I don't understand.
- Network driver software is up-to-date.
- Changed network driver settings to not apply any power saving settings.
- Replaced microfilter.
- Used Ethernet cable from router.
- Vodafone confirmed that internet is working fine to the house.

Dropping off as? you lose connection to the internet... so for example you set up a constant ping to 8.8.8.8 and when you video call, the call connection drops and the pings timeout?

 

[TechnoChicken]

Live TV from your computer or from a tv

 

[harryramsden]

Yes, losing connection to the internet.

Streaming live TV on the laptop isn't a problem.

 

[harryramsden]

Yes, losing connection to the internet.

 

[1etherer]

Lol, i see we getting somewhere with this.........

 

[harryramsden]

I'm not good with technology, but found out how to do the continuous ping. Set that up, then did a video call, which duly chucked me off the internet. The text on the command prompt read "Request timed out".

I hope someone can help. During the coronavirus lock down I am having to rely on video calls quite a lot, so this problem is frustrating.

 

[1etherer]

I'm not good with technology, but found out how to do the continuous ping. Set that up, then did a video call, which duly chucked me off the internet. The text on the command prompt read "Request timed out".

I hope someone can help. During the coronavirus lock down I am having to rely on video calls quite a lot, so this problem is frustrating.

OK good your learning.

Are you using wifi or network cable?

Have you tried replacing network cable with a new one, and/or review your wifi settings?

after the above, if you still have issues, can you also run the ping without any programs open, and see if you get drops as well.

 

[harryramsden]

I have replaced the microfilter and also tried connecting a new ethernet cable to the wifi router, but it's made no difference.

I have gone through some wifi settings (see original post), but it you have any other suggestions, please let me know.

I will try the continuous ping without any programme open and see what happens.

 

[harryramsden]

Did the continuous ping for about 20 mins. It didn't time out.

Statistics:
- 2296 packets sent, 2296 packets received
- average round trip 15 ms