Laptop boots properly but unable to open any programmes - stalls

Andy St88

Beta member
Hi, I hope someone can help with this.

My Toshiba laptop running Windows 7 always boots up and once the desktop appears I can run the cursor over any icon normally and some thing such as folders will open, I can even get the Start menu to come up, but when I go to the taskbar or Start items and click any item nothing opens, if I click again then the laptop hangs/freezes. The mouse keeps moving but nothing will click on, even opening folders. I can open windows explorer first thing before anything else and I can move files (I shifted 40 GB to an external drive with no problems), I was even able to run Excel upon opening, but opening Chrome and this will stall the machine as will any other program. I havent loaded anything in years so its not anything new.

I thought it might have been Chrome which caused the freeze but anything will cause this problem.

I tried running checkdisk in both safe mode and when it boots up normally with no improvement, I am now running the Properties – Tools – Error check, and making progress - though it has been running for 5 hours so far and is still working through stage 4 of 5. I have a feeling that when I boot up again it will probably hang again.

I noticed the laptop slowing down over recent weeks and a few days ago when I opened a number of Chrome tabs it froze but I was also running 2 other programmes as well. It worked well the next day before this problem ocurred. Is it a memory problem that is causing this? Something else that is running in the background possibly? I looked up the applications running of which there are so many but I have no idea which is important and which to close (can you permanently disable any that arent needed)?

Needless to say I am at my wits end and hope someone can help me to resolve this problem and get things running again.

Thx in advance


Fully Optimized
Maybe it's Windows. Try this in an elevated command prompt:
$ DISM.exe /Online /Cleanup-image /Restorehealth

$ sfc /scannow