I'm looking for this audio clip...

[Jayce]

...of a kid who calls Steam tech support because of the lag he's having in Counter Strike. Later on, he breaks down, completely crying because he can't aim. The tech support guy eventually speakerphone's the conversation and you hear his employees chuckling over it.

I've googled and searched youtube but I really don't know the official name of it to even begin. Does anybody have a more directed idea of what clip I'm referring to?

 

[Waphlez]

I know exactly what you're talking about, but not sure where to find it.