help w/ DLL error

[dewgirl59]

Hi

i tried to install some software that i had installed on 4 other computers at my job and got this error when installing on my machine:

Error #0x80040707
DLL Function call crashed:ISRT._BrowseForFolder

it seems to be a windows problem on my machine, the tech support for the software said i had to figure out on my own as it was not the software or the disk as it installed fine on other machines. Any help would be appreciated.

thanks

 

[brady]

Can you give us specs on the machine?

Ex:

XP pro/home sp?....



Are all the other machines the same as the problematic one?
Is there any Hardware or Environment differences?

 

[Law]

Try this first.


1. Go to the directory that holds the file for launching the installation (for example, Setup.exe).

2. Right-click on the installation file and select Run As.

3. Uncheck the box that says Protect My Computer And Data From Unauthorized Activity, and click OK.

 

[dewgirl59]

yes sorry

xp pro and the only difference between my machine and the others is processor and memory
p4 3.2 Ghz and 1GB Ram the others have a little less processor and memory

all machines are in same building just in different office all were purchased at same time

 

[brady]

Is the problematic machine displaying any other weird characteristics?

Anything else not installing correctly?


Would you be able to tell me the name of the Software?

 

[dewgirl59]

no other problems actually just installed some other software a couple of days ago after this problem

the software is RouteView it is a delivery routing software that has several components one of which i was able to install to this machine the map information but when trying to install the RouteView cd i get the error every time i try

i did have some problems with my cdrw and had to reinstall it's software but i did that about 2 weeks before trying to install the RouteView suite

i have also installed a new printer in between and had no problems with that

it is not a crisis if i can not get it to install on my machine it is just more convenient if i can i can actually get to the software from the server which is also in my office

i just like having what i need at my fingertips if i need quick answers lol

 

[brady]

How far in the installation process does it get before giving you this error?

 

[Law]

Did you try the above I posted?

 

[dewgirl59]

hi law

no i have not had a chance yet but will do so as soon as i get a chance not sure if it will be today or not a little crazy here

 

[dewgirl59]

i can accept the license agreement and can select the components that i want installed and when i select next to process the install thats when the error occurs