This one has me stumped. OS is Win98SE. System hangs while loading windows drivers (using confirmation mode during boot to confirm this). It stops at loading 'ptvcd.vxd' whether you select to load this driver or not. Not sure what this driver is for, don't know if that's even important. Reloaded operating system without any change. Can boot into safe mode but don't have any action to perform (can we say clueless?) so that's no help. Is it possible to get CD functionality in Safe Mode so that you can run Norton or will it not run in safe mode anyway? System was working fine when last used, no new applications or hardware added. Help please!