EA Customer Support.

[Redmo0n]

Crymod Modding Portal | General Talk | Why EA Should Exchange my "Digital copy" of Crysis for a Physical Retail Copy

I read the whole thing and was outraged. How can they treat people like that?

I hope he wins the court case.

 

[ricanflow]

wow.....its like the person on the other end is a robot.

 

[Silverlord]

Did he win?

 

[Metal Chaos]

EA really is a terrible company, any game franchise/company they absorb they completely ruin. Look what happened to Rare after they made 007: Goldeneye, they got bought out and the franchise was destroyed. EA figured the name alone would be enough to sale it, it ended in epic fail.

 

[CntdwnToExtn]

that is pretty bad.
sad how things get so screwed up in large corporations.

 

[Baez]

Yeah I've attampted the same thing and just got robot responses. In my first message I said that I've already tried everything in the FAQ and they respond back 3 times with the message "try these steps:" and they listed what was in the FAQ...

They make decent games but don't expect them to ever help you with a problem.

 

[Oreo]

Activision isn't much better.

I emailed them saying my game patching won't work, and they just told me it wasn't there problem and i should get a new pc.

They never replied again.

And that EA thing sucks, they will never win in court.

 

[atomic tofu]

ugh, they would win or should...
he's whining...some may think he has grounds, but he doesn't to me...

I buy DVDs of movies...I don't dl or do ppv on satellite...
I buy discs of games...I don't do dls or anything of that sort...

but that's besides the point....

EA isn't wrong, maybe their support was lacking in a little info...
I would have said, as a tech, the app/game only supports 32bit, you will need to purchase a retail copy if you want 64bit....etc

the game works...EA does not have to make sure any of their games work for 64bit...if it works for 32bit...it works, plain and simple

you guys see the point right? Hope you do

edit: terms of sale
Terms of Sale

I read their terms of sale...seems straightforward...hence why I don't do it

 

[KSoD]

Sorry Tofu but that isnt right. The Game does not specify that it can only be played in 32 Bit. So by not working in 64 Bit it doesnt meet the requirements they set for the game.

OS: Microsoft Windows XP or Vista

Crysis System Requirements

So right there they violate their agreement cause they are not allowing for it to play in 64 Bit which it should. So he has a very valid point about the download version not being able to be played in 64 Bit. As it should.

If they didnt want to support 64 Bit with the Download Manager they should specify that which i can not find a place where they say that the DM doesnt. So they are technically in violation of their own statements.

 

[Lexluethar]

Thought about calling them and complaining about the Wii version of Madden 09. It is crap and i want a refund