PopoChubbs
Casually Filthy
- Messages
- 1,822
- Location
- Middle Earth
I've been in NUMEROUS CS situations, both directly and indirectly, and I don't know if it's just me, but honestly, I get the feeling that the people on the problem end these days go into the situation expecting zero results, and will get nothing out of it other than the opportunity to give someone a piece of their mind because it makes them feel even a little bit in control, or at the very least, not so helpless. Yes, I will agree there is a small amount of entitlement when it comes to paying for a service, but the person you're talking to is merely a rep for a the larger service provider, having no connection to anyone responsible for your plight. They field so much negativity on a daily basis, the last thing I want to do when I call them is add to that. They're not responsible for anything that's happened to me, they don't know me from Adam, and chances are, they're just as prepared to be chewed out by us as some of us are to chew them out, and what does that say about us as a society? Yes, you've been inconvenienced, but what the hell kind of good does it do beyond self gratification to take a bite out of the first CSR to pick up your call? Cordiality goes a looooong way anymore, and in fact, speaking of Verizon, I made a point last week after talking to them to tell the CSR's manager that I greatly appreciated what they did to try and help, despite not reaching the resolution I was hoping for (I ended up having to wait 2 days until my billing cycle started over), but (Bryan?) was very helpful in (what I felt was) every way he could be, and I know CS isn't going to have all of the answers all of the time. Those call centers are glorified Sardine cans, four walls and a roof to house those unlucky masses who can't find a better job, or the unique individuals who thrive in a CS atmosphere...but I digress. When I talked to the guy's Supervisor, he was legitimately surprised that I was complimenting their service, and actually gave me some extra benefits. My point is, job titles and duties aside...it's human to human. We're all people, getting through the day, with our lives to lead, and yet, our interactions throughout stick with us, even after we clock out. Make sure you're on the side of what gives them a reason to get out of bed the next morning.