dusty_bugs
Beta member
- Messages
- 4
- Location
- uk
Hi guys,
Got a bit of a question - not sure this is the right forum.. but it's more about business ethics than the computer itself.
I got a custom gaming PC from a very good company ( I still think so anyway). 5 months later it had a problem - PSU was bust, I sent it in, they found no problem, sent it back. It worked for another month then bust for good. Sent it back in and they fixed it on the warranty.
I can completely appreciate their disagreement on the issue from a business perspective, but are they right in telling me I have no grounds to request re-imbursement for the shipping and labor costs when they didn't find the problem the first time around?
I honestly had no way of turning it on, and thanks to the warranty sticker on the back I had no way of looking at the problem myself. I had no choice but to send it to them. Despite the fact the PC behaved differently for them the fault was still existent even if their stress tests didn't trigger it.
Any thoughts? If you tell me they are right I will be disappointed but will understand why.
Cheers guys
Got a bit of a question - not sure this is the right forum.. but it's more about business ethics than the computer itself.
I got a custom gaming PC from a very good company ( I still think so anyway). 5 months later it had a problem - PSU was bust, I sent it in, they found no problem, sent it back. It worked for another month then bust for good. Sent it back in and they fixed it on the warranty.
I can completely appreciate their disagreement on the issue from a business perspective, but are they right in telling me I have no grounds to request re-imbursement for the shipping and labor costs when they didn't find the problem the first time around?
I honestly had no way of turning it on, and thanks to the warranty sticker on the back I had no way of looking at the problem myself. I had no choice but to send it to them. Despite the fact the PC behaved differently for them the fault was still existent even if their stress tests didn't trigger it.
Any thoughts? If you tell me they are right I will be disappointed but will understand why.
Cheers guys