I just received an email from Seagate. It says:
"Warranty Status
1 product submitted: 1 Invalid Warranty
Product Model Number /
Part Number Serial Number Warranty End Date Return
Invalid Warranty Products
If you believe this is an error, re-enter the model, part and serial number.
Invalid or missing model/part number or serial entry."
I gave the entire model and serial number so that can't be the problem. I took the drive out of an external enclosure. Could it be that the problem is that it's an OEM drive?
My receipt says:
"Payment Details
Item # Item Title Quantity Price Subtotal
170286587312 Seagate 1TB 32MB USB & eSATA Hard Drive 5yr warranty
1 $135.00 USD $135.00 USD"
The problem could be that I just registered the drive today. It looks like I'm going to have to telephone Seagate, if possible, on Monday.