Web Browser Malware/Virus/Trojan?

[scroudt]

So I have something hidden within Firefox and Chrome that is causing adds to pop up. I can not seem to find what the cause is? I did discover a couple apps within both browsers and removed them but still have things going on. My virus scan (ESET virus scan) doesn't pick up on anything nor does Ccleaner.

Any tips on trying to pin point what the cause is? Guess from there I'll have to figure out how to remove it. Can't remove without knowing the cause.

 

[setishock]

Scout your tool bars in the browser properties. Also run MBAM in safe mode. If no joy there, time for the big guns. combofix
ComboFix Download

 

[scroudt]

Scout your tool bars in the browser properties. Also run MBAM in safe mode. If no joy there, time for the big guns. combofix
ComboFix Download

Thanks, I'll give that a shot. I just went through my profile on Firefox and manually removed a few things that popped up. seems to be helping already.

 

[1etherer]

Export your bookmarks, then uninstall firefox and chrome, plus all toolbars then reinstall both...

 

[carnageX]

Scout your tool bars in the browser properties. Also run MBAM in safe mode. If no joy there, time for the big guns. combofix
ComboFix Download

Just for future reference, ComboFix should not be the first thing to be run. It's a powerful tool, and should be used as one of the last lines of removal. If something goes wrong with it, or it removes a badly infected file...then it can cause the system to not boot.

Thanks, I'll give that a shot. I just went through my profile on Firefox and manually removed a few things that popped up. seems to be helping already.

I suggest running through the following:

Firstly, run a scan with Malwarebytes Antimalware (the Free version is fine, you don't need to activate the Pro trial). Scan with it, delete whatever it finds, reboot and post the log here. Download it from here:
https://www.malwarebytes.org/mwb-download/

Secondly, run a scan with AdwCleaner. Same as above, scan with it, delete what it finds, post the log file here. Download from here:
AdwCleaner Download

Thirdly, run a scan with HiJackThis. Run it as Admin, pick the "scan and generate log" option, and then post the logfile here. Do NOT remove ANYTHING unless told to do so, as removing the wrong entry can damage your system. Download it from here:
HiJackThis | SourceForge.net

 

[scroudt]

what's the best way to post the log? the one from Malwarebytes is very long.........

Haven't run the other 2 yet.

 

[carnageX]

Just copy and paste into a post. Split it into multiple posts if you have to.

Same with the other logs.

Sent from my HTC One

 

[scroudt]

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-2015-09-19 (12-01-22).xml

 

[scroudt]

# AdwCleaner v5.008 - Logfile created 19/09/2015 at 19:38:09
# Updated 18/09/2015 by Xplode
# Database : 2015-09-17.3 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : scroudt - FRANK
# Running from : C:\Users\scroudt\Downloads\AdwCleaner(1).exe
# Option : Scan
# Support : Forum - ToolsLib

***** [ Services ] *****

Service Found : hola_svc
Service Found : hola_updater

***** [ Folders ] *****

Folder Found : C:\Hola
Folder Found : C:\Program Files\Hola
Folder Found : C:\Users\scroudt\AppData\Local\Hola
Folder Found : C:\Users\scroudt\AppData\Roaming\Hola

***** [ Files ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [787 bytes] ##########

 

[scroudt]

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 7:40:55 PM, on 9/19/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17840)

FIREFOX: 40.0.3 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Users\scroudt\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\SysWOW64\CtHelper.exe
H:\Phone Backup\HTC Sync\adb.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
C:\Windows\SysWOW64\ctfmon.exe
c:\PROGRA~2\mcafee\SITEAD~1\saui.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_18_0_0_232.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_18_0_0_232.exe
C:\Users\scroudt\Downloads\HijackThis(2).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Google
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Google
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [AsioThk32Reg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
O4 - HKLM\..\Run: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files (x86)\VTech\DownloadManager\System\AgentMonitor.exe
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [Dropbox Update] "C:\Users\scroudt\AppData\Local\Dropbox\Update\DropboxUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Dropbox.lnk = scroudt\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: loons.lnk = scroudt\AppData\Local\y0wwbzdvog43czm\y0wwbzdvog43czm.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.hola.org
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} (Creative Software AutoUpdate 2) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://sra.cn.ca/dana-cached/sc/JuniperSetupClient.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Hola Better Internet Engine (hola_svc) - Hola Networks Ltd. - C:\Program Files\Hola\app\hola_svc.exe
O23 - Service: Hola Better Internet Updater (hola_updater) - Hola Networks Ltd. - C:\Program Files\Hola\app\hola_updater.exe
O23 - Service: HTCMonitorService - Nero AG - H:\Phone Backup\HSMServiceEntry.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~2\mcafee\SITEAD~1\mcsacore.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\SysWOW64\nlssrv32.exe
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VTechUSBSocketService - VTech - C:\Program Files (x86)\VTech\DownloadManager\Applications\AppAccessory\12051\VTechUSBSocketService\VTechServiceInstaller.exe
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

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