New PC has an unstable Internet connection - Techist - Tech Forum

Go Back   Techist - Tech Forum > Internet > Computer Networking and Internet Hardware
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 06-22-2020, 06:42 AM   #1 (permalink)
Newb Techie
 
Join Date: Jun 2020
Location: England
Posts: 7
Default New PC has an unstable Internet connection

Here's the situation. I got a new PC 5 days ago and I've had no issues aside from my internet.

On Friday, my connection would randomly cut off when I turned on Netflix on my TV. For the duration that Netflix was streaming my PC connection would cut off every 15 minutes. I mean it would literally disconnect and reconnect.

On Saturday everything was fine until I turned on Netflix on my TV. The connection on my PC was fine for a while until it was unable to load any webpage for about 2 minutes after which my PC froze for 1 second and everything was fine afterwards, no disconnects.

On Sunday, yesterday, when my brother started playing online on the PS4 my connection was brutally slow, I mean 3-7Mbit (Usually it's 25). So I called my operator and they did something and for the rest of the day, my connection was fine.
Today I got a random disconnect from my PC. So took out my Wireless Adapted and put it back in and that didn't fix it. It said Connected, No Internet. So restarted my PC and now it's fine.

The issue doesn't happen on any other devices like phones or tablet. I'm using the same Internet Adapted I used on my old PC and. Should I call my operator again of is there something else I should do?
__________________

__________________
AaronKyle98 is offline   Reply With Quote
Old 06-22-2020, 07:10 AM   #2 (permalink)
Build Guru
 
PP Mguire's Avatar
 
Join Date: Dec 2004
Location: Fort Worth, Texas
Posts: 30,252
Default Re: New PC has an unstable Internet connection

Are you connected via wireless or ethernet?
__________________

__________________
"Resolution is just a number." #Ubisoft
Origin/Steam = PP_Mguire Twitch = pp_mguire Instagram = ppmguire PSN = PP_Mguire

Access to my Plex PM me.
PP Mguire is offline   Reply With Quote
Old 06-22-2020, 07:27 AM   #3 (permalink)
Newb Techie
 
Join Date: Jun 2020
Location: England
Posts: 7
Default Re: New PC has an unstable Internet connection

I use a Wireless Internet Adapter.
__________________
AaronKyle98 is offline   Reply With Quote
Old 06-22-2020, 07:52 AM   #4 (permalink)
Build Guru
 
PP Mguire's Avatar
 
Join Date: Dec 2004
Location: Fort Worth, Texas
Posts: 30,252
Default Re: New PC has an unstable Internet connection

If you can try using a cable to the router to see if it disconnects under load. If it doesn't it could be interference of some sort causing disconnects or an issue with the router and the adapters you are using.
__________________
"Resolution is just a number." #Ubisoft
Origin/Steam = PP_Mguire Twitch = pp_mguire Instagram = ppmguire PSN = PP_Mguire

Access to my Plex PM me.
PP Mguire is offline   Reply With Quote
Old 06-22-2020, 07:57 AM   #5 (permalink)
Newb Techie
 
Join Date: Jun 2020
Location: England
Posts: 7
Default Re: New PC has an unstable Internet connection

I don't have one. The issue happens only on my PC and not on any other devices. I tried updating the drivers and I got the same issue. It disconnected and reconnected by itself again.
__________________
AaronKyle98 is offline   Reply With Quote
Old 06-22-2020, 08:57 AM   #6 (permalink)
Newb Techie
 
Join Date: Jun 2020
Location: England
Posts: 7
Default Re: New PC has an unstable Internet connection

To add to my previous reply. I booted up my old PC and it seems that the connection is faster:

Old PC - https://i.imgur.com/uyqsSpt.jpg
New PC - https://i.imgur.com/oU0Jxng.jpg

I've tried Restarting the router, plugging my Adapter into another USB Port, Reinstalling the drivers and nothing seems to help so I'm thinking that it might be a ISP issue.
__________________
AaronKyle98 is offline   Reply With Quote
Old 06-22-2020, 09:29 AM   #7 (permalink)
Build Guru
 
PP Mguire's Avatar
 
Join Date: Dec 2004
Location: Fort Worth, Texas
Posts: 30,252
Default Re: New PC has an unstable Internet connection

The 'control' of this issue is the fact that you have a new PC. Hooking it up with a cable would be able to rule out an OS/PC issue to further troubleshoot the problem. Since both adapters give the same issue we're still down to OS/PC, interference, or the router. Just because it doesn't happen on any other devices doesn't mean the router can't be disconnecting the new device for whatever reason. Without being able to rule out potential issues there's not much in the way that can be helped outside of what you've already done. Only 2 actions can be done which is reset the router, or reset the PC without a process of elimination.

The reason I say interference is because you only have this issue when another device nearby is running aka the TV with Netflix or the PS4.
__________________
"Resolution is just a number." #Ubisoft
Origin/Steam = PP_Mguire Twitch = pp_mguire Instagram = ppmguire PSN = PP_Mguire

Access to my Plex PM me.
PP Mguire is offline   Reply With Quote
Old 06-22-2020, 09:35 AM   #8 (permalink)
Newb Techie
 
Join Date: Jun 2020
Location: England
Posts: 7
Default Re: New PC has an unstable Internet connection

I've noticed another thing. All other devices aside from my PC are turned off and I still get random disconnects but only between 2-4 PM (GMT +2). That is around the same time it happened on Friday so maybe it wasn't related to any other devices.
__________________
AaronKyle98 is offline   Reply With Quote
Old 06-22-2020, 11:37 AM   #9 (permalink)
Super Techie
 
TechnoChicken's Avatar
 
Join Date: Apr 2020
Location: Orbiting Jupiter
Posts: 250
Default Re: New PC has an unstable Internet connection

TBH if it is pc related and the pc is brand new I would just take it back to the store.
__________________
"The thing I like about Whiskey is that it looks like iced tea. And the thing I like about iced tea is that you can take it to work."-Kermit the Frog
TechnoChicken is offline   Reply With Quote
Old 06-22-2020, 11:40 AM   #10 (permalink)
Newb Techie
 
Join Date: Jun 2020
Location: England
Posts: 7
Default Re: New PC has an unstable Internet connection

The thing is, a month ago I ordered a new PC from some ****ty company and it had hardware errors. Long story short they send me another PC which didn't work so I got a refund. I was dealing with them for a month and I really don't want to send this PC back as I only noticed connectivity issues and nothing wrong with the software/hardware.
__________________

__________________
AaronKyle98 is offline   Reply With Quote
Reply

Tags
connection issues

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unstable Internet Connection.. HELP Cat_Returns Computer Networking and Internet Hardware 7 10-24-2008 12:54 PM
Q6600 Overclock has become unstable over time slvrstang Overclocking and Modding 44 10-06-2008 12:18 PM
Internet Connection Problem, Every room has connection except mine foskey Computer Networking and Internet Hardware 7 05-23-2007 11:36 PM
Unstable wireless connection Thresh Computer Networking and Internet Hardware 4 02-25-2006 02:45 AM
Computer Saying Windows Has Become Unstable Dart340 Microsoft Windows and Software 5 01-29-2004 10:34 PM



All times are GMT -5. The time now is 09:44 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.