new member looking for IT advise

[carnageX]

If you have this skill (the ability to relate to people and understand their problems as if they were your own), it's is an extremely invaluable skill in the industry that is highly coveted by employers looking for new hires.

Yep. That's why whenever I went into a job interview, I not only pushed my tech experience but I also heavily pushed my customer service experience (worked in retail in high school as a salesman / repair tech for a computer shop, as well as in a help desk position at 2 different places).