media player video problem

[benzimm86]

One of our users is having a problem with there windows media player when they try to play video. Here are the steps i have done to correct the problem.

Switch monitors
switch video cards
uninstall/reinstall windows media player 10
download codecs from http://www.microsoft.com/windows/windowsmedia/format/codecdownload.aspx

I know you guys hate it when people take picture of there screen with a camera but i tried print screen and it would just make the video are black so this was my only option




view larger image
http://img218.imageshack.us/img218/1711/rick25nd.jpg

 

[brady]

Does it still look like this under a different profile? Try an alternate profile on the machine. Have you updated the video card drivers?

 

[benzimm86]

did not try a different profile. I have however upgraded the video drivers

 

[ShoobieRat]

WMP won't capture some videos in screenshots. What kind of video is this? If it's just a regular mpeg or such, you can open the file using Windows Movie Maker and use it to take screenshots. Since WMP-6, I haven't found a way to take screenshots from WMP. I've had to either use the Movie Maker, or another video application.

 

[benzimm86]

any other ideas as to what the problem could be

 

[benzimm86]

I tried logging in as a different user as well as installing quicktime. Neither worked. I currently am downloading ace mega codecs. It is taking 4 hours to download. it is 49.2 MB

 

[benzimm86]

today while running a program called windows media player diag tool i found in one of the read me files that it creates that there is an irq conflict between the video and the nic. i am going to try this next and see if that fixes it