Internet Explorer & Firefox stopped working in Windows 7

shadow187

Beta member
Messages
2
Earlier today I was browsing the net with firefox with no trouble whatsoever, I had to go out so I locked the computer and went about my day. Firefox was still open & had a few websites open on several tabs. I came home & unlocked my computer and firefox was no longer running.

When I attempted to reopen firefox nothing happened. I didnt get any error messages. I opened task manager & clicked on the processes tab & tried reopening firefox. but seconds after the firefox.exe process showed up it dissappeared & firefox did not start. I then tried to open Internet Explorer but it would not start however this time, no process showed up for internet explorer in the task manager. As far as I know I was running the latest firefox & Internet explorer.

I tried to uninstall firefox & reinstall it, but its still not working. Neither is internet explorer. Internet explorer wasn't working whilst firefox was uninstalled either. I then reuninstalled firefox & tried installing an earlier version. But that hasnt worked either.. I downloaded a portable version of firefox, but its unreliable as I had to run it in compatibility mode to work (windows xp service pack 2). I am using the computer i am having the problem with now using the portable version of firefox.

although not entirely relevant my specs are:
Hp Compaq 6730b notebook
2.26Ghz Core2Duo P8400
2Gb Ram, 160gb HDD
Windows 7 Professional x86

I am using Microsoft Security Essentials for my antivirus
& it has not detected any virus's or malware.

can anyone help me resolve this issue please?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:18:39 PM, on 13/07/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Cyberlink\PowerCinema\PCMService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internode\mum.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATIHJP.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\PdaNet for Android\PdaNetPC.exe
C:\Windows\system32\taskmgr.exe
D:\FirefoxPortable\FirefoxPortable.exe
D:\FirefoxPortable\App\firefox\firefox.exe
D:\FirefoxPortable\App\firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_3_300_265.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_3_300_265.exe
D:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [URL]http://search.autocompletepro.com/?si=10203&bi=400[/URL]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [URL]http://search.autocompletepro.com/?si=10203&bi=400[/URL]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [URL]http://search.autocompletepro.com/?si=10203&bi=400[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL]http://go.microsoft.com/fwlink/?LinkId=69157[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [URL]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [URL]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [URL]http://go.microsoft.com/fwlink/?LinkId=69157[/URL]
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = [URL]http://search.autocompletepro.com/?si=10203&bi=400[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.facemoods.com/?a=ddr&s={searchTerms}&f=4
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: SuggestMeYesBHO - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Program Files\AutocompletePro\AutocompletePro.dll
O2 - BHO: ShopperReports - {100EB1FD-D03E-47fd-81F3-EE91287F9465} - C:\Program Files\ShopperReports3\bin\3.1.69.0\ShopperReports.dll (file missing)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\CyberLink\PowerCinema\PCMService.exe"
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [IaNvSrv] C:\Program Files\Intel\Intel Matrix Storage Manager\OROM\IaNvSrv\IaNvSrv.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [UpdatePDRShortCut] "C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "Software\CyberLink\PowerDirector\8.0"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [ROC_roc_dec12] "C:\Program Files\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [HKCU] C:\Users\eXiLe187\AppData\Roaming\WinDir\svchost.exe
O4 - HKCU\..\Run: [InternodeUsage] C:\PROGRA~1\INTERN~2\mum.exe
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe" -automount
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [EPSON NX130 TX130 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIHJP.EXE /FU "C:\Windows\TEMP\E_SA689.tmp" /EF "HKCU"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe
O4 - Startup: _uninst_79206168.lnk = eXiLe187\AppData\Local\Temp\_uninst_79206168.bat
O4 - Global Startup: Bluetooth.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Program Files\ShopperReports3\bin\3.1.69.0\ShopperReports.dll (file missing)
O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - C:\Program Files\ShopperReports3\bin\3.1.69.0\ShopperReports.dll (file missing)
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: ABBYY FineReader 9.0 Sprint Licensing Service (ABBYY.Licensing.FineReader.Sprint.9.0) - ABBYY - C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\Windows\system32\AEADISRV.EXE
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Company - C:\Windows\system32\Hpservice.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: QuestScan Service - Unknown owner - C:\ProgramData\QuestScan\questscan133.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

--
End of file - 12522 bytes
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.autocompletepro.com/?si=10203&bi=400
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.autocompletepro.com/?si=10203&bi=400
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.autocompletepro.com/?si=10203&bi=400
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://search.autocompletepro.com/?si=10203&bi=400
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.facemoods.com/?a=ddr&s={searchTerms}&f=4

There are some nasty sites listed for your defaults. But there is no bad software installed from what I see. I would suggest running MBAM.
 
yeah a friend of mine also suggested i run malwarebytes..
done the 30day free trial of the pro version & its sorted the problem..
thanks
 
I think i got same problem last week i search many times and find one problem is pluginfirefox crash try reinstalling some corrupt program.

Allan.
 
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