Certainly feels like this at times!!10: Help desk analyst
Help desk analysts are the Rodney Dangerfields of the IT world. The people answering the phone on the help desk get no respect from clients or other IT professionals. They are expected to solve as many problems as possible at tier one but are not paid the wages befitting that level of technical expertise. When the phone rings, there is almost always an unhappy customer on the line. Help desk analysts take unwarranted verbal abuse for circumstances beyond their control and are rarely recognized for their efforts
Once I had a member of staff come right up behind my desk to moan about a support request I or my team didn't even deal with in the first instance - when I was in the middle of supporting someone else!
More annoyingly, lately I've been getting support requests submitted by staff who when I phone / email to initiate or provide first-line support, don't get back to me at all (not even to cancel). I'm creating and closing a chunk of support requests needlessly.