I have a Sony Cybershot DSC-S50 digital camera which works flawlessly on my Dell 450 running Windows ME. I can upload pictures with ease. When I plug it into my Compaq Presario 8000T (running WinXP Home, Service Pack 1 installed), it gets "confused" and hangs the window when I try to access the camera's memory stick via the virtual drive accessible through "My Computer". Sometimes I can see the cameras folder/directory structure and sometimes not.
Sometimes it recognizes and presents the drive, and sometimes not. If I shut off the camera and restart, it gets confused and thinks the camera is not there when it is, and thinks it is when it is not.
I've updated the Compaq ROM BIOS to v3.04 (686Y2 System ROM was v2.11) but that didn't change a thing.
The good news is that if I restart the computer with the camera on, everything works perfectly. But if I shut the camera down and attempt to restart the camera while the system is running, everything hangs.
I've uninstalled the USB drivers and reinstalled many times, but no change is apparent from that strategy.
To add to my misery, I get the same response when I plug in an Easy Disk USB memory drive. It also works flawlessly in anyones computer but my Compaq, so Im pretty sure this is all about either Compaq, XP, or both.
Oh by the way, I also have an Intel Pro Camera running just fine on the Compaq, and it works just fine. Ive taken it off the system and tried just the USB drive or the Sony Camera alone, but no joy.
Also, Ive plugged BOTH the USB Easy Disk and Sony Camera in with the Intel Camera, rebooted, and all devices worked just fine.
Any ideas? I've about given up.
And if you are in to humor, here is what Compaq technical support said:
I am in the position to inform you that we do not have test data on
installing and using any third party hardware or software in Presario
line of computers.