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Old 07-22-2010, 05:09 PM   #1 (permalink)
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Default XP Pro Sp3 Keeps shutting down lately.

Dell Optiplex 760 small form factor

The user told me they would leave the computer on and come back from having a smoke or whatever and the screen saver would be on, they move the mouse the screen will come up normally then it would automatically shut down, or it would already be off by the time they come back.

Things I did: 1st. Used air thingy to get out all the dust. 2nd changed the power setting in the display properties for Never to turn off hard disk and system stand by. 3rd Ran a check disk and came up clean. 4th ran diagnostic tests and everything passed. 5th scanned for virus and came up clean don't know why pc is never on the internet. 6th already up to date with drivers. 7th running windows updates now

One thing I noticed is the original power cord that came with it doesn't sit in the back very snug very lossely actually......(funny thought) ok anyways. I tried plugging in the RJ45 and I accidently moved the VGA cord around a lil and heard a very tiny click and it restarted the system over prolly cuz the VGA and the power cord where laying next to each other might of bumped the power cord.

I looked in the system event viewer and nothing particular to over heating or anything to make the system restart.

*What else should I do?

Thanks for you time and response as always its greatly appreciated.
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Old 07-22-2010, 11:35 PM   #2 (permalink)
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Default Re: XP Pro Sp3 Keeps shutting down lately.

You do realize that the Optiplex series is the series in question in the lawsuit against Dell for faulty equipment right?

Dell Says Supplier Provided Faulty OptiPlex Components - Yahoo! News
Lawsuit over faulty computers sheds light on decline at Dell - The Boston Globe

There are so many more when you do a search on teh subject matter. So there maybe absolutely nothing that you can do to fix it. As there is a faulty capacitor on the mobo that is the root of all the problems.
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Old 07-23-2010, 01:18 AM   #3 (permalink)
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Default Re: XP Pro Sp3 Keeps shutting down lately.

oh dang i never seen that article before **** dell well thanks Mak
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Old 07-29-2010, 11:12 AM   #4 (permalink)
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Default Re: XP Pro Sp3 Keeps shutting down lately.

I looked in the system event viewer it showed this (iaStor)

*The device,\Device\Ide\iaStor0, did not respond within the timeout period

trying to research but I'm not really getting a answer just thought I'd give this another try.

Thanks again.

Nevermind they said they're gonna send tech support with motherboard
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