XP home will not restart
New to this forum, I say Hi and hope someone out there can help.
I'm using XP Full home version installed clean on a new hard drive. Everything works fine until I download updates or something happens that requires a restart or reboot.
It begins the restart process like always but goes to black screen before the Windows logo screen comes on and stays that way. If I hit the reset button the screen with the "Safe mode" options appears after the initial boot screen.
None of the safe mode options on the screen work though, only the countdown timer. Once the timer gets to 0 the screen freezes.
So far the only way to get it to restart is to shut down the power source using the main power switch in the back and turning it back on but not turning on the CPU. I have to wait several hours before turning it back on otherwise the frozen safe mode screen happens again. When I do wait, I get the "Safe Mode" screen again, but now I can hit the " Start Windows Normally" link and "It Does"!
This does not happen when log off of shut down the computer from the Start button. Everything works fine then.
I have an OEM version and have not tried making and using a boot disk yet.
Sorry for the long explanation, I tried to give the Readers Digest version.