Word 2002 Runtime error

[dustinl1]

Every night I have a user who gets an error message everytime she closes out of MS Word. The title of the message is "Microsoft Visual C++ Runtime Library" and the message says "Runtime Error! Program C:\Program Files\Microsoft Office\Office10\winword.exe abnormal program termination" I have seen this first hand and she is not doing anything different to cause this error. I have tried reloading Office, deleting normal.dot, and installing all of the Office updates. Tried reinstalling and udating Adobe 7, I had found some information that Adobe could be causing the problem. She has no plug-ins in office and she doesn't appear to have the Works converter installed. I am stuck, any help would be appreciated.

 

[RyanS]

Sounds like you have done your due diligence in troubleshooting

What do the event logs show?

 

[dustinl1]

Nothing, the event logs aren't even showing there is a problem. This wouldn't be so bad if it wasn't the PC of the admin assistant to the CEO of our company.

 

[dustinl1]

These are the programs she has installed Windows XP SP2, Adobe Acrobat 7.0.7 Standard, Brother MFL Pro Suite, Office XP, Paperport 8 SE, TrendMicro OfficeScan Client, J2S E Runtime Evironment

 

[Law]

Is this an upgrade version, like did you upgrade to 2002 from a previous version?

Try and reinstall J2S E Runtime Envirnoment.

And does other computer have TrendMicro OfficeScan on their computers too and it doesn't happen for them?

 

[dustinl1]

No upgrade, everyone in the company does has Trend Officescan client on their PCs, it is the corporate edition, and no one else seems to have the problem. I will try reinstalling Java Runtime Evironment, thanks.