Hi, Hope this is the correct forum to post.. there are so many to choose from! I'm new to this, so please bear with me.
2 days ago I had my desk top pc re-formatted (black screen) The shop put back my windows XP home edition (actually, it must have been their own XP because I couldn't locate my disc, but it was my code or whatever it's called because it was on a sticker on the side of the computer when we bought it from them 3 years ago) and I started to re load my software. I started with the wanadoo wireless software in order to get the internet up and running. I can already hear the rumblings of 'what do you expect with wanadoo....' but I have to say that for the last 2 years we've had 3 desk tops and one lap top working wirelessly (is that a proper word?!?) in the house, with no problems at at - yep you hear right, no problems at all! Maybe a first for Wanadoo?!?
However.... I put in the disc and got to the first screen where asked to exit or continue and the disc just freezes. Re clicking just results in another entry in the processes list in task manager. I've also re-started the pc in safe mode and tried to re-install that way, but the same thing happens.
I removed the program from my sons computer and re-loaded it to test if the disc was at fault - and no problems, his is still running like a dream. I also did the same with my daughters machine and again, she's still Bebo-ing away to her hearts content!
I phoned wanadoo and they said the computer shop must have loaded something on my pc that wasn't there previously that is now conflicting with the installation but they would send me a new disc as a precaution. This was 2 days ago and I haven't received the disc yet, but I don't see how that will resolve the problem anyway, seeing as the original disc loads perfectly well on the other 2 machines in the house and it wasn't an internet problem that messed my machine up in the first place - it was a faulty hard drive appartently (which they fixed)
I phoned the computer shop who insist that the installation was exactly the same as when I purchased the machine. But how can this be, when the internet was working fine before the blinkin machine crashed? Surely they must have put something back differently?
Can anyone help please..... apologies for rambling.
Regards, Nicky (very stressed out mum with no online spades to play to unwind!)
2 days ago I had my desk top pc re-formatted (black screen) The shop put back my windows XP home edition (actually, it must have been their own XP because I couldn't locate my disc, but it was my code or whatever it's called because it was on a sticker on the side of the computer when we bought it from them 3 years ago) and I started to re load my software. I started with the wanadoo wireless software in order to get the internet up and running. I can already hear the rumblings of 'what do you expect with wanadoo....' but I have to say that for the last 2 years we've had 3 desk tops and one lap top working wirelessly (is that a proper word?!?) in the house, with no problems at at - yep you hear right, no problems at all! Maybe a first for Wanadoo?!?
However.... I put in the disc and got to the first screen where asked to exit or continue and the disc just freezes. Re clicking just results in another entry in the processes list in task manager. I've also re-started the pc in safe mode and tried to re-install that way, but the same thing happens.
I removed the program from my sons computer and re-loaded it to test if the disc was at fault - and no problems, his is still running like a dream. I also did the same with my daughters machine and again, she's still Bebo-ing away to her hearts content!
I phoned wanadoo and they said the computer shop must have loaded something on my pc that wasn't there previously that is now conflicting with the installation but they would send me a new disc as a precaution. This was 2 days ago and I haven't received the disc yet, but I don't see how that will resolve the problem anyway, seeing as the original disc loads perfectly well on the other 2 machines in the house and it wasn't an internet problem that messed my machine up in the first place - it was a faulty hard drive appartently (which they fixed)
I phoned the computer shop who insist that the installation was exactly the same as when I purchased the machine. But how can this be, when the internet was working fine before the blinkin machine crashed? Surely they must have put something back differently?
Can anyone help please..... apologies for rambling.
Regards, Nicky (very stressed out mum with no online spades to play to unwind!)