Windows Media Player: Secure Storage DRM Problem. - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 07-13-2005, 04:27 PM   #1 (permalink)
Wizard Techie
 
HAVOC's Avatar
 
Join Date: Feb 2005
Location: Milford, Connecticut
Posts: 4,218
Send a message via AIM to HAVOC Send a message via Yahoo to HAVOC
Default Windows Media Player: Secure Storage DRM Problem.

Ok. I recently was trying to watch a WMA video clip and got this error.

"Secure storage protection error. Restore your licenses from a previous backup
and try again."

I tried restoring, but that didn't work. Still got the same error message.
I'm not sure what to do from here? Anyone have any ideas?
__________________

HAVOC is offline  
Old 07-13-2005, 04:56 PM   #2 (permalink)
Techie Beyond Description
 
Osiris's Avatar
 
Join Date: Jan 2005
Location: Kentucky
Posts: 36,817
Send a message via ICQ to Osiris Send a message via AIM to Osiris Send a message via MSN to Osiris Send a message via Yahoo to Osiris
Default

Digital Rights Management (DRM) Corruption Issues

--------------------------------------------------------------------------------

There are several possibilities such as the ones listed below which can cause corruption of the DRM store on your computer:

CPU change (processor swap)
Moving the hard disk on which music was initially downloaded, from one computer to another
Using products such as registry cleaners which may alter DRM settings in ways that cause corruption
Corruption of DRM store may cause one of the following errors to be thrown when you try to authorize your computer, purchase Music or perform other MSN Music related operations:
"There was a problem attempting to individualize your computer"
"The license to play the packaged media is invalid."
"Secure storage protection error. Restore your licenses from a previous backup and try again."
Alternately, one may see failures in the Windows Media DRM Version test (with a code 105) or in the Digital Rights Management Test, after running the MSN Entertainment Download Troubleshooter. If you have not run the MSN Entertainment Download Troubleshooter yet, please do so following the instructions below:
Access the troubleshooter
It will run a basic set of tests and present results, along with instructions to install the MSN Entertainment Download Troubleshooter ActiveX control.
For any test failures, the troubleshooter will provide self-explanatory diagnosis messages that you can follow to resolve the failure:
For eg., if you are on Windows XP SP2 and your Internet Options do not allow downloading signed ActiveX controls, you may not be able to install the MSN Music Assistant ActiveX or the MSN Entertainment Download Troubleshooter ActiveX. In this case, please follow the suggested diagnosis to update your Internet Options and run the Troubleshooter again.
After resolving any basic test failures, if you see failures in one of the following tests related to Digital Rights Management, please try the suggested resolution in the next section:
Digital Rights Management Test
Windows Media DRM Version Test (with a code 105 from the MSN Entertainment Download Troubleshooter)
Resolution
To work around this issue, we need to restore the DRM system to a "clean" state on the affected computer. If Windows Media Player is installed on your computer, please upgrade to the latest version of Windows Media Player before restoring the DRM system to a clean state.
To restore the DRM system to a clean state:


Please close all IE and WMP windows that you might currently have open, on your computer.
Check if you might have downloaded any protected music to this computer, from sources other than MSN Music (Licenses acquired from MSN Music cannot be backed up/restored. They can only be moved to other computers via authorization/de-authorization). If so, the licenses for those need to be backed up to a disk following the process mentioned below.
Please be advised that if the backup fails due to the DRM store being corrupt beyond repair, you will lose their licenses acquired from non-MSN Music sites and will have to work with those vendors again to recover that music. Licenses from MSN Music are not lost or affected in any way by the backup/restore process.
If you wish to proceed, follow the steps below:
In Windows Media Player, click License Management on the Tools menu.
Select an appropriate backup location and choose the option to 'Backup Now'.
Note: WMDRM licenses do not implicitly support backup. The license issuer must enable this right. It is possible that some licenses will not be backed up, and thus the content will not be able to be accessed after license restoration. Please check with the license issuer (likely the content service you used to acquire this content) to confirm whether they support the Backup & Restore feature of Windows Media DRM.
If the DRM store is corrupted beyond repair, the backup operation might fail. In that case or if it is not possible to backup for some other reason, proceed to the next step.
Rename the DRM folder so that the corrupt version will not be used by WMP and a new DRM directory will be created on the next attempt to authorize for MSN Music.
Note that the DRM folder is a hidden system folder. You may have to:
Click Folder Options on the Tools menu, click View, and then click Show hidden files and folders.
Click to clear the Hide protected operating system files check box.
The typical location of the DRM folder is:
In Microsoft Windows XP: C:\Documents and Settings\All Users\DRM
In Microsoft Windows 2000: C:\Documents and Settings\All Users\DRM
In Microsoft Windows 98: C:\Windows\All Users\DRM
In Microsoft Windows Millennium Edition (Me): C:\Windows\DRM
If you have any doubt about the location of the DRM folder, the exact location of the DRM folder on the computer is stored in the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\DRM\DataPath Note: The data is in binary format in the registry. To see the path, you need to double-click the "DataPath" name and look on the right hand side of the "Edit Binary Value" dialog that pops up.
Restore the backed up licenses (if backup was successful) in Windows Media Player by clicking License Management on the Tools menu. Note that this step requires a connection to the Internet.
Sign in to your MSN Music account, de-authorize and re-authorize this computer for MSN Music following instructions provided here. Note: Make sure that you upgrade to Windows Media Player 10 if you are not already on that version, prior to de-authorizing your computer for MSN Music.
__________________

__________________
Osiris is offline  
Old 07-13-2005, 05:17 PM   #3 (permalink)
Wizard Techie
 
HAVOC's Avatar
 
Join Date: Feb 2005
Location: Milford, Connecticut
Posts: 4,218
Send a message via AIM to HAVOC Send a message via Yahoo to HAVOC
Default

Yeah, i used page already... Still no luck.
HAVOC is offline  
Old 07-13-2005, 08:50 PM   #4 (permalink)
Call me Mak or K
Mod Emeritus
 
KSoD's Avatar
 
Join Date: Sep 2004
Location: C:\
Posts: 35,647
Default

It sounds like the file was DL using a secure account like from napster. From what i know of these account they do have a life span of about a week. Also if the account is closed at any time than the file is no good. If neither of those options are correct than maybe if you DL it from somewhere they used one of those 2 options and that is why you are geting the DRM Problem.
__________________
I do not accept support questions via EMail, PM, IM or my G+ page!

Phone: LG Optimus G Pro
Running: Stock JB from LG with Nova Launcher

KSoD is offline  
Old 07-13-2005, 10:54 PM   #5 (permalink)
Wizard Techie
 
HAVOC's Avatar
 
Join Date: Feb 2005
Location: Milford, Connecticut
Posts: 4,218
Send a message via AIM to HAVOC Send a message via Yahoo to HAVOC
Default

I fix the problem.

I had to unhide files and folders in windows explorer. Then navigate to C:/documents and settings/All Users

Then I deleted the DRM folder.

Then opened Windows Media Player. Opened the file.
It asked me to reacquire the license, clicked yes. Then I enter in my user & pass for the site (news media site) and it reacquired the license and now i'm good to go.
HAVOC is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:25 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.