ComputerNovice
Baseband Member
- Messages
- 22
I have a 3 year old Toshiba laptop that runs Windows Vista. Never had any problems with it, until today. For the first time, I was attempting to transfer photos and video from my Android Samsung Exhibit II smart phone over to my laptop, via USB connection. For quite some time, the OS had difficulty loading or finding the drivers for the new connection to the phone. Kept looping and would fail, but eventually after an hour of me continually trying, the photos started to load, via an automatic dialogue box.
All went well, until the last few files were being loaded. That's when a pop-up box notified me that "Windows Explorer has stopped working, and that Windows is searching for a solution". Then, after that box goes away, a second pop-up will notify me that "Windows Explorer is restarting". The entire desktop goes blank for a moment, and then attempts to reload, before it continually happens all over again. Windows Explorer continually loops through this process, over and over.
I had to power down the machine (hard boot), because I couldn't use the Start button for anything. I've tried booting with the last known good configuration. But Windows Explorers continues to loop in there, too. Then, I've gone into Safe Mode, but Windows Explorer even loops in that environment too. Each time, I have to hard boot out of the environment.
Any suggestions would be greatly appreciated.
*On a side note, I've noticed in the past, that my RealPlayer application has been causing some issues with Windows Explorer. I used to never have this problem, but now, each time I navigate into a folder with any Realplayer videos, especially those in thumbnail view, the Windows Explorer will stop working and then restart itself. It's as though I can't navigate into the folder. I meant to uninstall it, but never got around to it. Today, when uploading my pics and vids, I noticed that videos were defaulting to RealPlayer as they were being displayed in the dialogue box. I'm suspicious that my issues were related to this. Not sure.
All went well, until the last few files were being loaded. That's when a pop-up box notified me that "Windows Explorer has stopped working, and that Windows is searching for a solution". Then, after that box goes away, a second pop-up will notify me that "Windows Explorer is restarting". The entire desktop goes blank for a moment, and then attempts to reload, before it continually happens all over again. Windows Explorer continually loops through this process, over and over.
I had to power down the machine (hard boot), because I couldn't use the Start button for anything. I've tried booting with the last known good configuration. But Windows Explorers continues to loop in there, too. Then, I've gone into Safe Mode, but Windows Explorer even loops in that environment too. Each time, I have to hard boot out of the environment.
Any suggestions would be greatly appreciated.
*On a side note, I've noticed in the past, that my RealPlayer application has been causing some issues with Windows Explorer. I used to never have this problem, but now, each time I navigate into a folder with any Realplayer videos, especially those in thumbnail view, the Windows Explorer will stop working and then restart itself. It's as though I can't navigate into the folder. I meant to uninstall it, but never got around to it. Today, when uploading my pics and vids, I noticed that videos were defaulting to RealPlayer as they were being displayed in the dialogue box. I'm suspicious that my issues were related to this. Not sure.
