Windows 7 Internet Explorer Won't Open!

[michaelvvmm]

I have windows 7 and I have had it for a few days and internet explorer 8 would work perfectly. Then one day I open internet explorer and it shows the loading blue ring on the mouse for half a second and disappers but the internet browser wont open. I get no error message. I have tried a few things: I ran internet explorer with no add-ons, I have went on control panel then remove programs then on the left sidebar I clicked on the 'Turn Windows Features On or Off ' button and unchecked internet explorer and then I restarted the computer and checked it again but still not working after that. I want to stay with internet explorer 8 I do not want to go with firefox , google chrome,etc. What should I do to make internet explorer 8 work again?

 

[Osiris]

Can you post a hijackthis log?

 

[michaelvvmm]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:57:04 PM, on 11/27/2009
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\Vuze\Azureus.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://zone.msn.com/bingame/burg/default/GoBitGamesPlayer_v6.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 3727 bytes

 

[Osiris]

Ok, looks ok, lets start off with uninstalling Norton 360 and see where that gets you.

 

[michaelvvmm]

Ok, looks ok, lets start off with uninstalling Norton 360 and see where that gets you.

Will I reinstall it later because I dont want to get viruses right?

 

[Osiris]

Well thats up to you. There are better free alternatives out there such as AVG 9 Free which is MUCH better than Norton but its' your system.

So yes we will be reinstalling one or the other.

 

[michaelvvmm]

Okay ill start on that now. Can you give me some other steps if that doesnt work while im on the other computer (the one thats having the problems is upstairs).

 

[Osiris]

I'm not sure yet, we need to do one thing at a time.

 

[michaelvvmm]

I fogot to tell you this before I went on control panel then remove programs then on the left sidebar I clicked on the 'Turn Windows Features On or Off ' button and unchecked internet explorer and restarted. Whenever I clicked on the internet explorer icon I got a message saying that explorer.exe got moved or changed. I can't really remember exactly what it said though but I remember that part. My son was on the computer earlier so he could of moved it to a different folder or something by accedent.

 

[michaelvvmm]

It doesnt show that message anymore after that.