Warning! Norton Ghost 10 Major Problems - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Closed Thread
Thread Tools Display Modes
Old 01-16-2006, 06:06 AM   #1 (permalink)
Newb Techie
Join Date: Jan 2006
Posts: 1
Default Warning! Norton Ghost 10 Major Problems

This message is to all Norton Ghost users or those thinking of buying or upgrading. In a word DON'T. I recently went from Ghost 9.0 to Ghost 10.0 and it is riddled with bugs and problems which has almost wrecked my system. Add to this the absolutely shockingly awful "support" from Symantec and I am left considering a conversation with my solicitor!

Specifically -

1. SATA drives are clearly a problem when in the recovery mode. Neither of my 2 Maxtor SATA drives appear in the recovery mode which is kinda important since that's where my recovery images are stored!

2. Even standard IDE drives also are a problem in Recovery mode. My bog standard 120GB IDE Maxtor is not displayed in this mode.

3. Software based RAID is NOT supported. I tested Ghost 10.0 on my backup PC which has an NVIDIA RAID built on the MB. I can't get the recovery mode to boot properly even when adding the NVIDIA to the boot process from a floppy drive.

Needless to say I have "tried" to get help from Symantec Support. I might as well have asked my cat for help. The first "technician" told me that I was using non supported drivers for my SATA drives which is absolute nonsence - all the drivers identified in Control panel for the Drives are present on the recovery disk. Oh and also, apparently, for certain IDE drives one has to load drivers for those in recovery mode since they are not supported. What a load of old b%^&*cks!

I then made the mistake of using logic to dismiss this diagnosis. "So why in Ghost 9.0 then do my exotic SATA and highly exotic IDE drive appear in recovery mode". Answer - "Ghost 10 has an improved native driver support than Ghost 9.0 which is why your drives are not appearing"

Ugghh???????? ???

Trying to contain my annoyance, I dully ran their partition complier and emailed to them. No response. Called them again and then spoke with another space cadet adamant that its my system. Sent the partition info AGAIN - no response.

So in summary, if you are one of those strange misfits like me who are clearly at the "very edge" of the latest drive hardware technology then DO NOT UNDER ANY CIRCUMSTANCES put Norton Ghost 10 on your system. On a positive note, I tried Acronis True Image v9.0 and ALL my drives show up quite happily in recovery mode without the need for floppy drive loads, incantations or whatever (even my highly exotic 120GB IDE drive - wow!). Also my NVIDIA RAID on my other PC works just fine with True Image v9.0.

Oh, on a final thought. Norton's Recovery disk is not upgraded - you get it with your retail pack or download the image if you buy softcopy of the web. The Acronis recovery disk on the other hand is created by the Installed Windows software which means that Acronis can add more support for new drives and you can create upgraded Recovery disks. A cynic might suggest that Symantec have deliberately chosen this configuration so that you have to upgrade in order to have the latest drive technology supported??? No surely not.

Well done Acronis :thumb:

A note to Symantec - you may kindly take your buggy, badly designed products and your pathetic support and shove them where the sun don't shine - permanently.

Formula99 is offline  
Old 01-16-2006, 07:10 AM   #2 (permalink)
Techie Beyond Description
Osiris's Avatar
Join Date: Jan 2005
Location: Kentucky
Posts: 36,817
Send a message via ICQ to Osiris Send a message via AIM to Osiris Send a message via MSN to Osiris Send a message via Yahoo to Osiris

I use it just find

Osiris is offline  
Old 01-16-2006, 08:55 AM   #3 (permalink)
Master Techie
Join Date: Feb 2004
Posts: 2,172
Send a message via AIM to Win2kpatcher

We run version 10 Enterprise at work and it seems to be ok..then again we do it all over the network so it may have something to do with the stability we are having..we hardly if ever do disk to disk or any of that localized stuff.
Win2kpatcher is offline  
Old 04-29-2006, 10:03 PM   #4 (permalink)
Newb Techie
Join Date: Apr 2006
Posts: 1

Same sort of problems here.

Normal Maxtor IDE drive. All partitions show up in Ghost 9.0 but not in Ghost 10. And guess what: "my resotore points are on a logical volume that doesn't show up". Glad I'm just in the phase of installing and testing Ghost 10.

Did send Symantec all relevant info. but no response yet.
t541hoo is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 01:23 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.