saltynay
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- 5,149
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- West Coast, Singapore
Need help with a friends laptop its a Sony vaio VGN-NR38E don't think its a hardware based problem though. When he logins in his user login welcome screen appears blank except for the cursor which cannot be moved. I can get into safe mode but he did not make recovery backups. Through safe mode I set the msconfig to windows only processes. That allowed us to login to the standard user in the normal user environment then after around 5-10 mins later the bsod comes up. I haven't yet had the chance to right down the error code will do as soon as it says it again. It does say physical memory dump so I am guessing its the ram going to do a ram check for 2 hours in a few minutes.