Heath-- I'm not sure familier with this problem, but if you do a search, that blue screen you talked about, is also known as "THE BLUE SCREEN OF DEATH." That might bring you more results. Also, instead of talking to Microsoft, I would talk to your computer's manufacturer. Take Dell for an example, if your warrenty expired, which I assume it did since your running Win98, they will still offer free phone support. If it came down to it, I would call Microsoft as a last resort, but like you said.....it's not free. I believe something like $29.99 each call.