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Old 05-11-2004, 11:56 PM   #1 (permalink)
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Question Unable to open office 2002 documents

Okay anyone ever had this problem ?

Client called me and told me she was unable to open any documents and that when attempting to open documents from both word and excel the program would freeze , so i remotely connected and after clicking open the selecting the drop down list .. her word/excel would just freeze ???

Any reasons for this to happen ??
if so any fix I can do ??


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Old 05-12-2004, 02:28 PM   #2 (permalink)
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Have any changes been made on the workstation? (Software updates, patches etc.?)

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Old 05-12-2004, 04:25 PM   #3 (permalink)
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Default no changes

There have been no changes to the workstation as Im aware ?
I did read that this problem can happen once XP service pack one is installed but this was already installed when the documents were openning ?

Any sugesstions ?
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