Windows Live OneCare safety scanner: Free online tool for PC health and safety
Try running that. It uses the same engine that is in the Microsoft Security Essentials which is rated higher than Norton in independent studies.
In all honesty, i would use the Norton removal tool and drop it like its hot. (Sorry about the Lil Wayne reference had to be done)
thanks for the recommendation, I went to that website but when I click on install now nothing seems to happen, maybe somethings up with the security settings?