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Old 01-03-2008, 01:35 PM   #1 (permalink)
Junior Techie
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Default Symantec + Vista

Hey gang,

I've got a computer that's been upgraded to Vista. It previously had some form of Symantec/Norton protection that won't work with Vista. Personally I'm not too disappointed it won't work.

Anyway, when I reboot the machine, I get errors regarding the compatability of Symantec, but I can't get it to run from any aspect, nor can I uninstall it. I'd like to get rid of it completely, but I can't figure out how. Any ideas as to how to get rid of it?

FWIW I've installed AVG Free and Spybot S&D in the meantime.


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Old 01-03-2008, 01:49 PM   #2 (permalink)
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Default Re: Symantec + Vista

Run this:

Download and run the Norton Removal Tool

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Old 01-03-2008, 03:50 PM   #3 (permalink)
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Default Re: Symantec + Vista

Unfortunately when I try to run the utility, it tells me I must remove Norton Antivirus and Norton Firewall sung the Windows Add/Remove utility. Neither of those exist and I have stopped all running Symantec/Norton processes.

I'll pull the string with Symantec support and see what kind of progress I can make there. Thanks!
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Old 01-03-2008, 06:41 PM   #4 (permalink)
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Default Re: Symantec + Vista

You can use hijackthis to uninstall it
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Old 01-05-2008, 11:11 AM   #5 (permalink)
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Default Re: Symantec + Vista


Thanks for the suggestion. I was hoping to be able to post here saying it was successful, but it was not.

I scanned with HJT and checked all of the Symantec entries. When I fixed them, it went and did its thing. But if I do a scan again right away, all of the entries are still there. Am I using HJT wrong?

Thanks again!
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