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Old 03-16-2006, 09:44 AM   #1 (permalink)
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Default symantec software

im not sure if this is the right forum but ill give it a shot. i am running the backup exec and i am trying to figure out what to do and im running out of ideas... it is probably something simple that i am missing but the error i am getting is...

Selection of this item is disabled. Possible reasons are:

Backup Exec for Windows Servers remote agent on the remote computer is a previous or incompatible version

The remote agent is not installed on the remote computer

A license for the remote computer is not installed on the remote computer

You are not authorized to access this item



Possible solutions are:

Reinstall the remote agent on the remote computer

Enter a remote agent license number on the media server

Use a different logon account to connect to the remote computer

where should i go from here? any suggestion or hints would be greatly appreciated... i already searched through their knowledgebase and the help file within the program (nothing helpful)
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Old 03-16-2006, 10:10 AM   #2 (permalink)
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did you install the remote agent on the client?

if not, pop in the backup exec cd on the backup server and tell it to install a remote agent. the license # should be stored within the server but if not have the number ready to enter. Pick the client from the list, the client must be turned on and connected to the network. After installing the agent, the client will be forced to reboot.
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Old 03-16-2006, 11:09 AM   #3 (permalink)
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i have, but i will try reinstalling it to make sure that is not the issue... thanks
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Old 03-16-2006, 03:40 PM   #4 (permalink)
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I have a very bad taste in my mouth about anything with the name Symantec on it. I have found that freeware appears to do the job better, faster and for far less money then any shrink wrap software can. Here is where you can find all the backup software for free then you could ever use:

http://www.snapfiles.com/Freeware/system/fwbackup.html

My advice is to get rid of Symantec.

Freeware is at http://www.snapfiles.com/Freeware/Freeware.html
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Old 03-16-2006, 05:18 PM   #5 (permalink)
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backup exec was created by veritas and is widely used in corporate environments. symantec recently bought out vertias and branded the product with their name.
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Old 03-17-2006, 02:53 PM   #6 (permalink)
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i have somewhat figured out the problem, i am just having an issue accessing the the server from the workstation.. just one in particular... i have the same settings on both pcs... what could be the issue? would it be profile settings through the pc itself or something within the program? (i have uninstalled the program about 3 times and reinstalled it)
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Old 03-17-2006, 03:40 PM   #7 (permalink)
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can you ping both ways?
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Old 03-17-2006, 04:17 PM   #8 (permalink)
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yup
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