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Old 09-18-2004, 11:45 PM   #1 (permalink)
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Default Troubleshoot: CD Drive not recognizable after installation

My friend has a Dell Dimension 2400. After he installed SP2, the computer wouldn't recognize the CD Drive at all! The error message read: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Any idea would really be appreciated.
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Old 09-18-2004, 11:47 PM   #2 (permalink)
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Default Re: SP2 Troubleshoot: CD Drive not recognizable after installation

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Originally posted by vnphantom
My friend has a Dell Dimension 2400. After he installed SP2, the computer wouldn't recognize the CD Drive at all! The error message read: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Any idea would really be appreciated.
uninstall sp2 and i'm not kidding
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Old 09-19-2004, 12:05 AM   #3 (permalink)
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Already did that. Still receiving the same error message...getting frustrated...
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Old 09-19-2004, 12:10 AM   #4 (permalink)
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Quote:
Originally posted by vnphantom
Already did that. Still receiving the same error message...getting frustrated...
but your post said sp2

now see if you can do a system restore
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Old 09-19-2004, 01:04 AM   #5 (permalink)
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Err...I did also...

Damn, Dell really sucks.
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Old 09-19-2004, 01:20 AM   #6 (permalink)
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Quote:
Originally posted by vnphantom
Err...I did also...

Damn, Dell really sucks.
what does it have to do with dell?

remove the cd drive from control panel-hardware-devices,reboot
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Old 09-19-2004, 01:26 AM   #7 (permalink)
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Sp2 is a waste, I aint got it, and I never will, I will wait until sp4 comes out before I risk any conflicts. sp1 is good enough.
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Old 09-19-2004, 11:37 AM   #8 (permalink)
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Did your friend have an emulated Cd-rom installed?. It's found that such programs like D-Tools and Alcohol conflict with SP2.
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Old 09-19-2004, 01:31 PM   #9 (permalink)
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Yea, he got Alcohol in it. But I already removed it. I'll try to remove the CD-drive from control panel to see if it helps. Thanks alot guys.
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Old 09-19-2004, 06:24 PM   #10 (permalink)
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OK, I did remove the CD from Device Management. When the machine booted up, it found the drive again. However, I still received the same error that said it cannot recognize the driver. Hence, the Drive still wouldn't work.

Any idea till this point?
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