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Old 12-03-2004, 07:58 AM   #11 (permalink)
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I heard that the only ones that have problems are the ones with bootleged copies of XP. SP2 has major security updates. Theyre trying to keep the bad people out.
Mine is perfectly legal and mine crapped out.

And this one which I'm copying from another forum:
SP2 and Dell
The SP2 download for XP has cost Dell at least one customer -- me. I ordered a Dimension 4600 and received it late Monday (9/20). 48 hours later, it was on it's way back to Dell for a refund.

I started the process of setting up the computer and transferring programs and working files from my old Win98 machine to the new Dell about 8am Tuesday. For the first couple of hours, everything went swimmingly, and I was actually impressed with the machine's performance. Dell's Web site, and the messages you (have to) listen to when you're on hold with Dell's tech support, urge you to download and apply SP2, saying that "getting the latest updates helps to solve many problems". So I downloaded and installed SP2. Seemed to install perfectly, no error messages.

Then I tried to get back on the Internet. No connection. Called Dell TS. Told them that I had no problem getting onto the Web BEFORE installing SP2. The tech rep. they told me (in his best Indian accent!) that SP2 was "untested", bad, full of problems, and I should take it off. While I was on hold for a minute or so during our discussion, I thought "...wonder what would happen if I removed IE from Windows, then added it back. I did that, and loe and behold, my Internet connection returned. Then the rep. came back on the phone. I told him that I had solved the problem, but he insisted that SP2 would cause future problems, and could slow the machine. He still wanted me to remove it. His way of removing it was to reinstall XP1a from the CD that came from the machine, so that's what I did.

MAJOR MISTAKE! After the reinstall finished, I opened Outlook Express to look at my e-mail. Have 2 identities, one for business, one personal. The business identity looked fine. Tried to switch to the personal identity. When I did, it showed the same messages that were in the business identity. Also, I could not send or receive. Viewing the accounts showed both to be BLANK (nothing in them, so no way to change anything). Called Dell back. This rep said I would have to delete the main partition (wiping out everything), reinstall XP and all the drivers from the Dell Resources CD. Started that process. When I got to the integrated video driver on the Resources CD, got an error message "32-bit self-extractor module has encountered a problem", and it would not install (retried twice after rebooting first). So there I sit with a PC running the default 640x480 resolution, no way to install the video driver to change it. At this point, I was so angry at Dell, who's Web and phone messages tell you to install SP2, but whose tech reps. tell you to avoid it, and who's easy-reinstall Resources CD doesn't work, that I packed the machine up and had UPS pick it up to go back to Dell the next day.

In a way, I'm glad it happened. I have reformatted HD's on my machines many times, reinstalled Windows and all the drivers, and never had a problem. Had I not had this problem, I would have kept the machine, and would have only discovered that the driver CD they give you wouldn't work after reformatting the drive. Needless to say, there will never be another Dell in this office.
Now, do either of those sound like bootleg copies? Liz

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southernlady is offline  
Old 12-03-2004, 08:28 AM   #12 (permalink)
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There are major efforts within SP2 to basically kill bootlegged copies of WinXP, so that has become a major factor in fatal problems when upgrading to SP2 by users. However, it is not the only cause. SP2 has a few hardware conflicts and some software conflicts that can, in rare cases, cause a fatal situation for the system. People who experience problems where the computer won't even boot to POST anymore, are extremely rare, and is usually caused by interruptions to the system (power/user/hardware) during installation.

Anyway, let's get back on topic and try to solve this guy's problem (if we can ever get him to post his system specs).


Don\'t hate the player...Hate the game...
ShoobieRat is offline  
Old 12-03-2004, 09:03 AM   #13 (permalink)
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Join Date: Nov 2004
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Sorry ShoobieRat, I was away from the office after my last post. Anyway, system is as follows
P4 3.06Ghz
P4X4-ALH (VIA Chipset)
Creative SB Live! Platinum Pro 5.1
3x512Mb PC3200 DDR(Kingston)
3x250Gb Maxtor HD & 40Gb Maxtor HD (2 IDE, 2 USB)
Sony DVD-RW 8x, Sony DVD-ROM 16x
450watt PSU
And it ran on Windows XP Pro SP1a for almost two years

BorysK is offline  
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