Slow computers - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 08-19-2005, 03:59 PM   #1 (permalink)
Newb Techie
 
Join Date: Aug 2005
Posts: 8
Unhappy Slow computers

Hey guys,

I am the pc/network tech for the local public library. Just before that Update 1 rollup came out from microsoft, most of our computers (Dell's running Windows 2000) have been very slow. Opening e-mails, clicking reply or reply to, norton antivirus (corporate 7.5) pegging the cpu at 99% and when you try to run live update you get the message that "live update is being run by another product". If Norton is not pegging out at 99%, then it lets you run live update but then it hangs right at "Getting product information". We have applied the Plug and Play hotfix from microsoft and the Office Hotfix to help with the Update 1 rollup. Some of these computers have the Update rollup 1 and some didn't.

After we installed the office hotfix most computers work better for a day or so then the bog down again.

Any ideas?

We can update Norton by manually downloading then installing the definition files.

Thanks for your time,
Kyje69
__________________

kyje69 is offline  
Old 08-19-2005, 04:09 PM   #2 (permalink)
Master Techie
 
Join Date: Oct 2003
Posts: 2,258
Default

just a thought, but do you have anti spyware? seems you might be running into something there... Also, reconfigure the machines IE settings to only allow for 50-100 mbs of cache space. That will inhibit the need for IE to grow unchecked. Now, I'm not sure if you using it or not, but I thought I would suggest it in case you are...
Also, have you called norton to have them see if they can help you with what is happening?
And what is Update 1 rollup? I'm confussed there.
__________________

Inaris is offline  
Old 08-19-2005, 04:37 PM   #3 (permalink)
Newb Techie
 
Join Date: Aug 2005
Posts: 8
Default

In Microsoft released a Update Rollup 1 through Windows Update that took the place of SP5. It 'causes issues with Word not being able to save to floppies and what not. It also 'causes problems with many other things.

We run Adaware and spyware blaster.

I think that I found the fix for the Norton problem. But still no idea for the system slowness.

The e-mail slowness appears in Outlook and in webmail.


Thanks,
Kyle
kyje69 is offline  
Old 08-19-2005, 04:48 PM   #4 (permalink)
Field Engineer
 
SHAWN's Avatar
 
Join Date: Nov 2004
Location: Long Island, NY
Posts: 4,697
Send a message via AIM to SHAWN
Default

Check out the microsoft website or search www.google.com/microsoft.html
__________________
A+, Network + , HP Certified Tech and MCP

Specs: AMD Phenom II X6 1095T, Asus M477TD, 8GB GSkill Ripjaws DDR3 1600 7-8-7-24 1T, 128GB Crucial M4 SSD, ATi HD4650, W7, 27" HL272 Monitor
SHAWN is offline  
Old 08-19-2005, 04:53 PM   #5 (permalink)
Wizard Techie
 
Join Date: Jun 2005
Posts: 3,339
Default

Windows 2000 is now discontinued but the final update released for it was the update rollup to SP4 not 1 are you sure your fully updated?
__________________
<form action=\"http://www.srsyo.org/tfsearch.php\" method=\"get\">
<input type=\"text\" name=\"search\"> <input type=\"submit\" name=\"submit\" value=\"Search TF before you post!\"></form>
Vista Discussion | 64 Bit Discussion |Microsoft Homepage | Yo Linux | Paul Thurrott | Fire Fox | Thunder Bird | Image Shack | Photo Bucket | Put File | Anti-Spyware | MS Anti-Spyware | Trillian | Anti-Virus | On Line Virus Scan
Tyler1989 is offline  
Old 08-19-2005, 05:04 PM   #6 (permalink)
Newb Techie
 
Join Date: Aug 2005
Posts: 8
Default

Yeah we are fully updated. We have SP4 installed.

Microsoft Released Update Rollup 1 for SP4.

That is what I am talking about.

Thanks,
Kyle
kyje69 is offline  
Old 08-19-2005, 06:07 PM   #7 (permalink)
Master Techie
 
Join Date: Oct 2003
Posts: 2,258
Default

ok, that's a bit clearer... I have win2k running office 2003 and just installed the "Rollup package". My systems are not running any different now.
I don't like Norton for it's system performance issues anyway, but that doesn't really explain your problem. I'd suggest you download http://www.sysinternals.com/Files/ProcessExplorerNt.zip and run that. Watch the process that is chewing up the system and see what it's doing. might give you a window on the issue...

Good luck
Inaris is offline  
Old 08-25-2005, 12:19 PM   #8 (permalink)
Newb Techie
 
Join Date: Aug 2005
Posts: 8
Default Solution?

A possible solution to both the Norton AV hogging the CPU and the overall system slowness seems to be caused by Norton Liveupdate.

You must download the latest version of Liveupdate from Norton's site. Remove Live Update only, not Norton Antivirus.
Reboot the pc.
Install the live update update that you just downloaded.
Now try to update Norton Antivirus.

It seems to help us.

Thanks for all of your help.

Kyle
__________________

kyje69 is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:01 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.