remoted assistance - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Closed Thread
Thread Tools Display Modes
Old 02-19-2004, 08:05 PM   #1 (permalink)
Not A Super Techie
straightv6's Avatar
Join Date: Dec 2003
Posts: 496
Default remoted assistance

been trying to get remote assistance to work on xp but i can't ever since i installed my linksys router with 4-port switch. can someone tell me what i need to change.

straightv6 is offline  
Old 02-19-2004, 08:10 PM   #2 (permalink)
Junior Techie
Join Date: Feb 2004
Posts: 90

You might have to open up the port that your work's proxy needs to access. You might have to get this information from your network team at work.

frankieee is offline  
Old 02-19-2004, 10:53 PM   #3 (permalink)
Wizard Techie
Join Date: Jul 2003
Posts: 3,937

open port 3389 on router.

from morcosoft:

Q. Does Remote Assistance work through firewalls?

A. Yes, Remote Assistance will work through any firewall when Port 3389 is opened. When using Windows Messenger, dynamic ports are used in the helper’s ticket. The helper’s computer uses the first available TCP port above 1024. When using the Windows Messenger method, the requestor makes the first attempt to establish a Remote Assistance session using the helper’s IP address and port number in the ticket. Reference Q306298 Explanation of the Windows Messenger Reverse Connection Process and Q301529 Supported Connection Scenarios for Remote Assistance for more information.

Remote Assistance can also push through Windows XP Internet Connection Firewall (ICF) without enabling TCP Port numbers.

ekÆsine is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:07 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.