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Old 04-03-2008, 02:57 PM   #1 (permalink)
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Default Remote recovery option

We have sales force of 90 who all have laptops, on occasion these laptops will not boot because of some kind of system corruption which will in turn force the salesmen to drive into our corporate location to get the issue fixed, which is usually done by running the XP Recovery Console and a few commands like CHKDSK /R /P. This causes downtime which these guys cannot afford.

My question is, would it be possible or even make sense to perhaps somehow give these guys the ability to do some kind of recovery themselves? Maybe create an XP thumbdrive? Or maybe even XP's own system restore? Remember, these guys are anything but "computer smart" so it would have to be something simple they could do or be walked through over the phone. Also as a side note, these guys do not have admin rights.

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Old 04-03-2008, 03:37 PM   #2 (permalink)
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Default Re: Remote recovery option

I don't think so

They would need admin rights and also you would probably need to walk them through the recovery console.

do they get corrupted often?

With all due respect John, I am the head of IT and I have it on good authority. If you type "Google" into Google, you can break the Internet. So please, no one try it, even for a joke.........It's not a laughing matter. You can break the Internet.
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Old 04-03-2008, 03:52 PM   #3 (permalink)
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Default Re: Remote recovery option

Remove the OS, give them a bootable live Linux CD like Austrumi.
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Old 04-03-2008, 04:01 PM   #4 (permalink)
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Default Re: Remote recovery option

Putting XP on a thumb drive will not help. What if the thumb drive does not boot? What if it gets hit while booting? There are too many variables with running from a Thumb Drive.

Linux Live CD would be a way to go if your software can run from Lniux.

If not then no. Your best option then is to have a few spare laptops at the office that they can pick up and use as a replacement for a day till theirs gets fixed. Giving them any kind of rights is only asking for troulbe and for th ePC to break down more often cause of them doing stuff they shouldnt be doing on the PC.
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