QuickBooks Installation Woes - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Closed Thread
Thread Tools Display Modes
Old 01-02-2007, 05:53 PM   #1 (permalink)
Newb Techie
Join Date: Dec 2004
Posts: 8
Send a message via AIM to mnms238
Default QuickBooks Installation Woes

Greetings, Tech Forum members!

I'm having a problem installing QuickBooks. The exact version I'm trying to use is QuickBooks Enterprise Solutions 7.0 The computer that it's being installed on is a Dell PowerEdge 2900 server running Microsoft Windows Small Business Server 2003. The Windows installation is fresh and fully patched.

Whenever I insert the QuickBooks CD, the autorun fails to start. The mouse cursor simply changes to looking busy in the background for a moment, then nothing. The same thing happens if I explore the CD in My Computer and double-click the Setup.exe file in the root of the disk. If I navigate to a subdirectory within the CD (D:\Setup\QBooks), there is another Setup.exe file that will fire up if I double-click it. The setup routine it starts up, however, will only get to the screen where I'm asked to provide my Source and Offer codes. When I click Next on that screen, I am told that an internal error has occurred, and the setup routine crashes. Furthermore, if you reboot the server, or simply log off and log back on, then when the computer finishes loading you are presented with Windows's trust error reporting, saying that the QB installation encountered a serious error, and you should very much send the data to Microsoft (because it will produce results...really).

I've attempted several things to troubleshoot the issue. I've disabled all startup programs (didn't touch the services), I've uninstalled the Internet Explorer high-security configuration, and I've tried rebooting into Safe Mode. On that last one, it looked for all the world like the installation would complete successfully if the Windows Installer service was running.

I've called Intuit no fewer than three times about this, and received three different and useless answers. I'm hoping you all can give me the magical info I need. Please?

mnms238 is offline  
Old 01-03-2007, 08:15 AM   #2 (permalink)
Techie Beyond Description
Osiris's Avatar
Join Date: Jan 2005
Location: Kentucky
Posts: 36,817
Send a message via ICQ to Osiris Send a message via AIM to Osiris Send a message via MSN to Osiris Send a message via Yahoo to Osiris

Is it compatiable with 03 server? Did you try it on another machine?

Osiris is offline  
Old 01-03-2007, 04:15 PM   #3 (permalink)
Newb Techie
Join Date: Dec 2004
Posts: 8
Send a message via AIM to mnms238

I dropped the installation disk into a random workstation running Windows XP Professional SP2, and though I didn't go through with it all the way, it seems to me that it ran flawlessly. I'm getting a sneaking suspicion that it isn't compatible with SBS 2003, and that makes me a sad panda.

Regardless of the outcome, I appreciate you taking the time to post and help me out.
mnms238 is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 07:51 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.