My client called me up today about a barrage of popups and warnings.. virus.. trojans.. etc..
ran there and found some rather strange software installed..
found out that he was infected with the spywares
PSGuard and AntiVirusGOld
Immediately i did manual cleaning.. after a few hours of tracing etc.. i finally got it cleaned.. suspended the processes and killed them.. (since it can't be killed using regular task manager)
but i have 2 things i can't seem to figure out how to fix..
1) Whenever the internet explorer is started, it redirects the user to the spyware fake website.. and even if i set the default homepage at blank, or something else, it seems that something's redirecting the internet explorer to that site every startup..
2) The desktop settings seems to be missing some tabs.. it only has the screensaver and the settings tabs. the rest are gone..
where do i go to fix these probelms? im suer it's in the registry or some settings somewhere..
please help..
and please dont give me a link to one of them STEP BY STEP removal.. my question here is more of, WHERE to go to fix these things..
thank you
ran there and found some rather strange software installed..
found out that he was infected with the spywares
PSGuard and AntiVirusGOld
Immediately i did manual cleaning.. after a few hours of tracing etc.. i finally got it cleaned.. suspended the processes and killed them.. (since it can't be killed using regular task manager)
but i have 2 things i can't seem to figure out how to fix..
1) Whenever the internet explorer is started, it redirects the user to the spyware fake website.. and even if i set the default homepage at blank, or something else, it seems that something's redirecting the internet explorer to that site every startup..
2) The desktop settings seems to be missing some tabs.. it only has the screensaver and the settings tabs. the rest are gone..
where do i go to fix these probelms? im suer it's in the registry or some settings somewhere..
please help..
and please dont give me a link to one of them STEP BY STEP removal.. my question here is more of, WHERE to go to fix these things..
thank you