Either you just have a dud or you don't have correct drivers installed. Download Aida 32 and run it to see exactly what hardware you have, go to the hardware manufacturer's website, download latest drivers. Start with your chipset, then video, sound, etc. Just because it's a new laptop doesn't mean it's got correct drivers pre-loaded.
Change the world. Of one person. Today.
If your equation requires either a complex combination of variables to get the desired result OR you can't seem to get the result regardless of the variables....it ain't your variables, it's your constant.