Problem after installing Norton

[stevedub]

My dad is having some problems after installing Norton anti-virus on his computer. It told him to install this "Go Back" program and now he is not able to get windows to boot. When the computer starts he gets the option to start windows normally, or safe mode, but neither will get him into windows. I'm kind of lost on how to fix this. Anyone have any ideas?

 

[talldude123]

norton goback is a totally seperate program, i dont know why norton antivirus "relies" on it?

http://www.symantec.com/home_homeoffice/products/backup_recovery/ngb40/index.html

 

[discreteenmity]

do you have a copy of windows xp?

 

[stevedub]

Yes, I do have a copy of windows xp. I was thinking maybe a windows repair might solve the problem, but I'm not sure what steps to take to do this.

 

[wasisnt]

Windows repair installation

http://www.onlinecomputertips.com/troubleshooting/repair_install.html

 

[stevedub]

Hmm, it says that the site has been moved

 

[KSoD]

XP Repair install

Please read carefully and make sure you followed the warning links before initiating the Repair Install. You can print a text version for reference. repair.txt

Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.
When you see the "Welcome To Setup" screen, you will see the options below
This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup. do not choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console). I repeat, do not choose "To repair a Windows XP installation using the Recovery Console, press R".
Accept the License Agreement and Windows will search for existing Windows installations.
Select the XP installation you want to repair from the listy and press R to start the repair. If Repair is not one of the options, END setup. After the reboot read Warning#2!
Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

From Warez Monster.

 

[discreteenmity]

do you know how to make a bartpe disk? cause for future its great for doing windows repairs and things. Check out this link:

http://www.ubcd4win.com/